form messages don’t show up

  • Hello,

    I have a problem with my form. I configured the diff messages that have to show up in the message pannel. But when i try to use the form nothing shows up. Even when everything is filled correctly i don’t have the “thanks your mail has been sent” message.
    Can someone help me please?

    thank you <3

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website in question?

    i have kind of same probleme on my website since 1 month
    https://mandalights.net/contact/

    when i click on send, the wheel never stop to load, and no confirmation of message good sending, but its works, email is send..

    So i put a message to explain no worries we receive your message..

    do anyone have idea ? because 1 month ago it was working perfectly..

    The same happens on my webpage (casaruralelaceitunero.com/contacto).

    When I click on send the message is sent but it seems like nothing happens, so the customer keeps pressing the button and I get the same message over and over again.

    Thanks!

    Thread Starter iki0007

    (@iki0007)

    The page is -> https://sogetras.sn/contact

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter iki0007

    (@iki0007)

    I use :

    • acf photo gallery field
    • advanced custom fields
    • akismet antispam
    • all in one seo pack
    • autoptimize
    • bdevs element
    • bdevs toolkit
    • classic editor
    • contact form 7
    • elementor
    • flamingo
    • gutenberg
    • mc4wp : mailchimp
    • monsterinsights
    • one click demo
    • php compatibility checker
    • updraftplus
    • wp performance score booster
    • wp super minify
    • wpforms lite

    All of them are up to date

      Akismet Anti-Spam
      Async JavaScript
      Autoptimize
      Compress PNG for WP
      EWWW Image Optimizer
      Flamingo
      Font Awesome
      GA Google Analytics
      iThemes Security
      Newsletter
      Protección de datos – RGPD
      Really Simple SSL
      Redux
      Slider Revolution
      Soho Hotel Booking
      Soho Hotel Shortcodes & Post Types
      Wordfence Security
      WP Super Cache
      WP-PageNavi
      WPBakery Page Builder
      Yoast SEO

    I’ll try deactivating them later. Couldn’t do it before.

    My theme is “Bateaux”

    – 404page – votre page d’erreur 404 personnalisée
    – Advanced Post Manager
    – Akismet Anti-Spam
    – API KEY for Google Maps
    – Autoptimize
    – Bateaux Core
    – Classic Editor
    – Contact Form 7
    – Disable auto-update Email Notifications
    – Enable jQuery Migrate Helper
    – Envato Market
    – Events Manager
    – External Links
    – GDPR Cookie Consent
    – Gutenberg
    – Insert Headers and Footers
    – Media File Renamer
    – Redirection
    – ShortPixel Image Optimizer
    – Slider Revolution
    – Yoast SEO

    • This reply was modified 3 years, 7 months ago by rastaxel.
    Thread Starter iki0007

    (@iki0007)

    sorry the theme i use is Kowey

    Hi, guys. The problem is fixed on my page.

    I did the downgrade and the problem persisted, so I created a new form and the problem was fixed. I upgraded the plugin and no problem.

    So if I had just eliminated the form in the first place then created a new form the problem would probably have been fixed before. Sorry about that ??

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Akismet, Classic Editor, Elementor, Flamingo and PHP Compatibility Checker, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter iki0007

    (@iki0007)

    I just tried @takayukister but the problem isn’t solved.

Viewing 12 replies - 1 through 12 (of 12 total)
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