Form Issues

  • Resolved bygonc

    (@bygonc)


    3 years, 5 months ago

    Hi, I have been trying different form plugins including WPForms Builder but there is a problem. After people hit the “G?nder Gitsin(Send)” button, nothing changes in any of the plugins. I don’t receive any email and the page stays as before. I think this must be related with the theme/contact section? Can you please help me?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter bygonc

    (@bygonc)

    Hi, this is extremely urgent. Is there any chance you could help me? Thanks.

    Mat

    (@mateithemeisle)

    Hello @bygonc,

    Thank you for using Hestia and for reaching out!

    We are recommending WP Forms to be used with Hestia as that is the plugin used to create the template. By default, the plugin is using a magic tag to retrieve the e-mail set in your admin account as the destination of the form submission.

    So please check the e-mail address that you have setup in your WP instance by going to the top right corner once logged in > Edit Profile > Look up the e-mail address for the instance.

    Also, if you don’t want that to happen and instead you want the submission to go to another e-mail address. You can go to Dashboard > WP Forms > All Forms > Select your form > Edit > Settings > Notifications > Send to E-mail adress > Save. (screenshot)

    Thank you and please let us know if that worked for you!

Viewing 2 replies - 1 through 2 (of 2 total)
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