Form Issue: Cannot Submit

  • onedogcanchangetheworld

    (@onedogcanchangetheworld)


    7 years, 6 months ago

    Hi There,

    I am having an issue with Contact Form 7 on my website.
    It is not allowing users to submit a form.
    It throws an error “There was an error trying to send your message. Please try again later.” and it is encapsulated in a red box.

    Here is some background:

    My domain is hosted by one company and the server is hosted by a second.

    I originally built a site and stuffed something up and decided to start from scratch.
    I followed this video to restore my HostGator server to start afresh.

    I reinstalled WordPress, I installed the Uncode theme, all the plugins, including Contact Form 7 and a few others that I wanted to try out. I decided upon Contact Form 7.

    I have placed it on my site but after the new install, it no longer submits.

    Previous to the new install, when a user submitted a form, it would be emailed to my outlook email. I believe it did this via PHP.

    What I have tried:

    I tried installing WP-MAIL-SMTP and using that tool to see if the email functionality works.

    When I try PHP, it throws the error:

    bool(false)

    Could not instantiate mail function.

    When I try SMTP, it throws the error:
    My email is hosted on Office365 and I use the Office365 SMTP Host details along with my credentials. It communicates to Office365 host but my details fail authentication.

    I have spoken to my domain provider and they said that it isn’t an issue on their end.
    I tried speaking to HostGator on live chat but they seem to think it isn’t their issue either.

    Can anyone help?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I am having the same problem. I have changed out the smtp plugin and now have it working but the contact forms will not send. I am on the latest version of contact form 7.

    I am also having this issue. It is ever since the WP Migration recently and we have tried many things to try to resolve this.

    I do not know if this is your case …
    In my case I have the Better WordPress Recaptcha (Versión 2.0.3 | Por Khang Minh) plugin installed, and when I turn it off the form works perfectly.

Viewing 3 replies - 1 through 3 (of 3 total)
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