Form handles messages as if website & mail servers are hosted in same place?
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My customer is having an issue receiving emails from her contact form. She has Gsuite email. Even though I can receive test messages at my own Gmail account/Yahoo account/domain name, she can only receive them via a special test email address, which has been set up by Google.
Google has now told her the following:
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However, it appears that the actual web form is having some issues, please check the following article, section “Are missing messages from a web form?”
– https://support.google.com/a/answer/55299
A default setting in the web form could mean your form handles messages as if your website and mail servers are hosted at the same place. As a result, your local mail doesn’t leave your web host.
Replace the recipient’s email address in the web form with their test email address in this format: username@your_domain.test-google-a.com. For details, see Test email addresses.
Sending to the test alias causes an external MX lookup for the web form. If the test email receives the message from the web form, the issue is the form.
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My customer’s domain name is held by one firm, and her website hosted by yet another (and her domain name email looked after by Gsuite). Do I need to change anything in the form, or do I need to change the MX records where her hosting and/or email is (as per Google’s link)? If so, I’m guessing I need to go to the hosting company and do this?
Advice gratefully received. ??
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