• Resolved jcimb

    (@jcimb)


    A form just got spammed with over 100 submissions.
    The sensitivity was set at .5, so I just changed it to .8 to see if that would help.
    I can send you the System Info.
    Please check out the form link and see what is happening.

    The page I need help with: [log in to see the link]

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  • Plugin Author robertabela

    (@robert681)

    Hello @jcimb

    ?Thank you for using our plugin.
    ?
    ?I am sorry to read about your issue. Our plugin is the connector for the Google reCAPTCHA service. This means that the plugin itself does not do any spam / requests checks, but the Google reCAPTCHA service.
    ?
    ?I’ve checked your form and I can confirm that the CAPTCHA scripts are loading properly, so the antispam check is being triggered. The first thing we always recommend is to increase the sensitivity, which you already did. See if things improve with the new setting. If they do not improve, increase the sensitivity setting or even try another version of CAPTCHA, like the V2 “I am not a robot” check.
    ?
    ?Also, keep an eye on the statistics in the Google reCAPTCHA dashboard. We’ve seen cases in which the service was still correctly stopping spam, however, users still got more spam than usual during specific periods of time simply because there was a surge in the traffic.
    ?
    ?Please keep us posted on how it goes.

Viewing 1 replies (of 1 total)
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