Form fields not appearing.

  • Resolved digstertron

    (@digstertron)


    2 years, 7 months ago

    This plugin has caused me and my colleagues nothing but trouble since the day we installed it. We have a very simple ‘Stay Up to date’ form field in the footer of our website. When logged in to WordPress the form field sign-up appears when logged out and viewing on other devices none of the fields appear. What on earth is going on with this plugin?

    • This topic was modified 2 years, 7 months ago by digstertron.
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  • Plugin Author Kit

    (@convertkit)

    Sorry to hear this. Sounds like it might either be:
    – a conditional widget plugin/logic in the footer that’s determining when to display items in your site’s footer,
    – some caching plugin that needs its cache clearing so that non-logged in users see the latest version of your footer.

    Would you be able to email us at [email protected], so we can take a look at this and your ConvertKit account to figure out what’s going on and get it fixed for you?

    Thanks!

Viewing 1 replies (of 1 total)
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