Form Entry User is Not Added To Sendinblue List

  • Resolved Paul Hawkins

    (@xpired)


    9 months, 2 weeks ago

    Hi,

    So I setup a new API key in Brevo (formerly Sendinblue).

    I created a new contact list in Brevo as well.

    I have entered the API key into the plugin global settings.

    I have entered the details into the Sendinblue form settings section of the Elementor form correctly from what I can see.

    However, the user is not being added to the list.

    I checked the Elementor Submissions and the submission was successful.

    Please could you kindly assist.

    • This topic was modified 9 months, 2 weeks ago by Paul Hawkins. Reason: Additional helpful info

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Paul Hawkins

    (@xpired)

    Hi,

    Just bumping this to possibly get a reply please ??

    Thanks.

    Plugin Author webtica

    (@webtica)

    Hi @xpired,

    Sorry for the delay in a reply. We didn’t get a notification of your post for some reason.
    Can you list the form fields you are using + the mapped attributes?

    Thanks!

    Thread Starter Paul Hawkins

    (@xpired)

    Hey @webtica,

    Not a problem. Thanks for getting back to me.

    The only form field I am using is email (with field id “email”).

    Under the Sendinblue settings on the form I have “Email Field ID” set as “email”.

    I assume that would map to the “EMAIL” attribute on Brevo?

    Please let me know.

    thank you.

    Plugin Author webtica

    (@webtica)

    Hi there,


    Sorry, again we did not recieve a followup email from your reply.
    Can you send us via the support form: https://plugins.webtica.be/support/

    Just mention this post and we will get back to you asap.

    Thanks!

    Thread Starter Paul Hawkins

    (@xpired)

    Hi,

    I have created a new support ticket on that link as requested.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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