Form Email does not contain sender data

  • Resolved louis1505

    (@louis1505)


    9 months, 2 weeks ago

    Hello,

    when a user is sending a calculated result (setting is default contact form) everyhting is working fine, but the Contact data (name, mail etc.) is blank in the mail.
    Please help.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,

    Thank you for reaching out and bringing this issue to our attention. I’m sorry to hear that you’re experiencing difficulties with the contact data not appearing in the emails when using the default contact form with our Cost Calculator plugin.

    To assist you effectively, could you please try the following steps to troubleshoot the issue?

    1. Check Form Configuration: Ensure that the fields for name, email, etc., are correctly configured in the calculator’s settings. Sometimes, fields may not be properly linked to the form, leading to blank data in the email.
    2. Update the Plugin: Make sure that you are using the latest version of the Cost Calculator plugin. An outdated version might have compatibility issues or bugs that have been resolved in newer updates.
    3. Check Email Server Settings: Sometimes, the issue might be with the email server settings rather than the plugin itself. Verify that your WordPress setup is correctly configured to send emails and that these emails are not being filtered out by spam filters.
    4. Plugin Conflict: Deactivate other plugins temporarily and see if the issue persists. This can help identify if there is a conflict between plugins that is causing the problem.

    If after trying these steps, you’re still facing the issue, could you please provide us with more details such as:

    • The version of the Cost Calculator plugin you are using.
    • The WordPress version your site is running.
    • Any specific settings or customizations you have applied to the contact form.
    • Any relevant screenshots (if possible)

    This information will help us investigate further and provide you with a more tailored solution. we appreciate your cooperation in resolving this matter.

    Best regards,

    Jacob, Support Team

    Thread Starter louis1505

    (@louis1505)

    Hi,

    I don’t know how to configure the contact fields, because I am using the default contact form (not Contact Form 7).

    I am using the latest product version (not the todays update).

    As shown in the documentation I am using the default form and not Contact Form 7. The customer get the mail als edited in the template, the owner does also get it, but the part with contact informations is missing (as shown here in Admin Email Template section: https://docs.stylemixthemes.com/cost-calculator-builder/plugin-features/cost-calculator-settings#email). In the order section of the plugin are all contact information available.

    • This reply was modified 9 months, 2 weeks ago by louis1505.

    Hello,

    Thank you for your reply

    Kindly can you please verify following details?

    Plugin Conflict: Deactivate other plugins temporarily and see if the issue persists. This can help identify if there is a conflict between plugins that is causing the problem.

    • The version of the Cost Calculator plugin you are using.
    • The WordPress version your site is running.
    • Any specific settings or customizations you have applied to the contact form.
    • Any relevant screenshots (if possible)

    Thanks,

    Jacob, Support Team

Viewing 3 replies - 1 through 3 (of 3 total)
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