Form does not show on page.

  • Resolved dbengston

    (@dbengston)


    2 years, 8 months ago

    My client has a form that was working previously suddenly stop showing. I have tried placing the form as a shortcode and as a native Forminator block, but no form. I have also tried toggling the AJAX caching settings, but no luck. The only scenario that shows the form is if I’m logged into WordPress. The form does not show for any public user or logged-out admin.

    Inspecting the source code, this is all that is rendering on the page:

    <div class="forminator-guttenberg">
<form id="forminator-module-4444" class="forminator-custom-form forminator-custom-form-4444" action="" method="post" data-forminator-render="0">
<div class="forminator-response-message forminator-error" aria-hidden="true"></div>
</form>
</div>

    Triangulating, there is another page with a Forminator form that renders perfectly. (https://www.rzco.com/corporate-giving/) So it’s not an overall conflict. Any advice?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter dbengston

    (@dbengston)

    Update: I remade the (very simple) page as https://www.rzco.com/apply/ and the form is showing. I left the old page active if you want to investigate: https://www.rzco.com/employment-application/

    At least I have a workaround. It was an easy page to redo.

    Thanks,
    Dale

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @dbengston

    I hope you are doing good today.

    This is a very odd case. It cannot be any theme or plugin conflict issue as the second test URL comes from the same domain. The only thing that comes to my mind is that page content is protected by some membership plugin that allows showing the header and footer. Does the site use such a plugin?

    Also, just to be sure as other updates could be made on the site, would you please run a conflict test? Please deactivate all plugins except Forminator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to a default WordPress theme like 2019 and see if it works.

    Before this test, we recommend full site backup or running this test on the staging site.

    Kind Regards,
    Kris

    Thread Starter dbengston

    (@dbengston)

    I can’t really deactivate all the plugins on a production site. Further, I think we have ruled out conflicts with other plugins since there is another working Forminator form on the site. If there were a conflict, all forms would malfunction similarly.

    The site itself has been around for a decade, so perhaps there’s some ancient pre-Gutenberg cruft on that page causing some unknown problem. I re-made the page and the form is working now on a brand new page.

    I’m chalking this one up to ˉ\_(ツ)_/ˉ and crossing my fingers that it’s a one-off. Thanks for your help!

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @dbengston

    I hope you are doing well.

    This is usually related to the optimization plugin or module not letting the Forminator frontend script execute the function.

    I noticed you are using the Hummingbird plugin, could you try to exclude the Forminator JS files from the combining and minify process to check if makes any difference?

    https://wpmudev.com/docs/wpmu-dev-plugins/hummingbird/#assets-automatic-configs

    If the issue persists, then try to exclude the Form page using Cloudflare page rules https://support.cloudflare.com/hc/en-us/articles/200172316-How-do-I-include-or-exclude-a-specific-URL-from-Cloudflare-s-page-rules-

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @dbengston ,

    We haven’t heard from you for some time now, so it looks like you don’t have more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Form does not show on page.’ is closed to new replies.