Form + button not working (part 2)

  • Resolved wgts

    (@wanderguide)


    1 year ago

    Hello, pls help, having issue with RM forms, already tried different browsers and on mobile, cleared cache, pls see link given, for login page same domain /login

    1. Global settings – all set up properly in profilegrid general setting to use RM forms; went through the dropdown menu for the right pages etc.
    2. For page with RM forms, can see Submit button in elementor view, but on the front page, it’s gone – this is happening for all forms e.g. contact, registration page and forgot password, but only login page is OK
    3. Login page – this is the only form that shows buttons
    4. Login page error – updated the “Lost your password?” page in general settings but this is not working, showing link as login instead of forgot password

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @wanderguide,

    For adding the password reset link in the New User Email, use the code {{PASS_RESET_LINK}}.

    Thread Starter wgts

    (@wanderguide)

    Yes ok I know that. Is there a certain email template, besides “new user template” that should be used? right now, input email in form does not send the user any email, only auto response works, can u understand what I mean now?

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @wanderguide,

    Could you please check if the option Send Username and Password to the User through Email is disabled from Global Settings -> User Accounts settings. When this option is disabled, the new user email is not sent to the user.

    Thread Starter wgts

    (@wanderguide)

    yes this is enabled. user first sign up email works fine, can receive credential info. it just doesn’t work for pw reset, thats why can’t figure out whats wrong

    act activation set to activate user automatically

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @wanderguide,

    Once a user is registered, password reset can only be done from the “Lost Password” link on the Login Form. If the user submits the form again, the email with the login credentials will not be sent again as the user is already registered.

    Thread Starter wgts

    (@wanderguide)

    ok well noted about this…. but of course talking about the lost password submission – Click “Lost Password” link on the Login Form > submit email address in form > but no email triggered = no reset link

    nevermind tried my best, this is going in circles and no fix, have no choice but to terminate this plugin

    v disappointing

    • This reply was modified 1 year ago by wgts.
    • This reply was modified 1 year ago by wgts.
Viewing 6 replies - 16 through 21 (of 21 total)
  • The topic ‘Form + button not working (part 2)’ is closed to new replies.