Form + button not working (part 2)

Hi @wanderguide,

Thanks for sharing the site link. On the registration page, we see a lot of error messages generated in the browser console by other plugins installed on your site. Could you recheck this after deactivating all other plugins on the site.

ok thanks for the update, will do this asap

but did u check why the buttons are showing on login page but not any other pages? this is v strange right?

Hi @wanderguide,

It is likely that the JS errors appearing in the console are affecting RegistrationMagic’s JS code. Which can possibly result in issues like this. Therefore, we’d like to first ensure that this is not a plugin conflict for further troubleshooting.

hello, thanks for info. Tried turn on and off to find which plugin might affect, but still same issue. It was working fine before with same plugins in backend

Hi @wanderguide,

Thanks for checking that. Our design team is reviewing the issues further. We’ll get back to you soon with an update.

Hi @wanderguide,

We found that your site is adding custom CSS code that is not part of RegistrationMagic. This custom CSS code is hiding the button on the form. Please remove the following CSS code from your site and then recheck the button on the form…

.rm_next_button {
  display: none !important;
}

can u explain where u found this code? we did not add any such custom css code?!

Hi @wanderguide,

We are seeing this CSS code from the frontend. It not possible for us to determine from where this is added in the backend of the site. Instead of removing that code, you can try to override it by adding some additional CSS from Appearance -> Customize panel in the backend. You can add the following CSS code from there and then check again…

.rmagic .rm_next_btn {
    display: inline-block !important;
}

thanks so much! buttons and new user acts working fine now, how strange, everything was working fine before

but still having issues with

1. “Lost your password” link (on Login page) – this defaults to login page for some strange reason. even though right page was set up in (profilegrid) User profiles >Password recovery page: /Forgot-Password
2. ( /Forgot-Password) reset password rm form not working, can’t reset password — tried looking in rm knowledgebase but can’t find guide on this? problem is, after reset email is submitted on webpage, admin has to go to rm form inbox to approve status, but even after that, user cannot get reset password email?

• This reply was modified 1 year ago by wgts.

Hi @wanderguide,

When RegistrationMagic is activated with ProfileGrid, the login form is loaded from RegistrationMagic. Therefore, you will have to configure the lost password link from Login Form’s Dashboard -> Password Recovery settings in RegistrationMagic backend.

ok thanks, managed to fix this pw reset page and emails are sending out

but what is the code to include reset links in emails to user?

Hi @wanderguide,

You can edit the Password Reset email in Login Form’s Dashboard -> Email Templates settings and include the code {{password_recovery_link}} in it.

thanks, unfortunately emails to user for reset link is not sending? email template says only for new user sign up? how to fix this pls?

Hi @wanderguide,

Any user can do password reset. It is not limited to new user sign ups. Could you please check for the email in spam/junk folder of the mailbox. Let us know if it is not there as well.

yes email is sending properly, can receive auto response fine.

reset link was put in email template section — Notification Templates for User > [New User Email Body(Mail Merge and HTML Supported)]