Form Builder Not Working

Hey Santhosh,

Can you provide some more information? What, specifically is not working? What behavior are you experiencing? Is anything broken? Do you get any visible errors? Any there any specific steps to reproduce the issue? What browser are you using, etc?

If you can provide me additional details then I can investigate more, however without them I don’t have anything to go off of.

Thanks.

Hey, I am using Google Chrome I am not facing broken and visible errors Issues. form builder is not working When I build a New Form I try to Add some fields I click the Field But they are Not Moving to the Form ??

I responded to the contact inquiry you submitted. Let’s use that moving forward.

sure

check support mail

Resolved.

The “Instant Articles for WP” plugin causes admin-ajax requests to 404, making the builder not work correctly. Disabling the plugin everything works as expected,

Hi, I’m having the same issue, but I don’t have the Instant article for WP plugin installed.I ‘m also having problem closing the formbuilder. There’s no response when I press the X button right beside the save button.

I get this error i Chrome:
JQMIGRATE: Migrate is installed, version 1.4.1
admin-builder.js:65 Uncaught TypeError: $(…).serializeJSON is not a function
at HTMLDocument.ready (admin-builder.js:65)
at i (load-scripts.php:2)
at Object.fireWith [as resolveWith] (load-scripts.php:2)
at Function.ready (load-scripts.php:2)
at HTMLDocument.K (load-scripts.php:2)
2admin-builder.js:1194 No form ID found
load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,svg-painter,jquery-ui-core,jquery-ui-widge…:379 Uncaught TypeError: Cannot read property ‘hasClass’ of undefined
at HTMLDocument.<anonymous> (load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,svg-painter,jquery-ui-core,jquery-ui-widge…:379)
at HTMLDocument.dispatch (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3)
at HTMLDocument.r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3)
at Object.trigger (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3)
at Object.a.event.trigger (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:9)
at HTMLDocument.<anonymous> (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3)
at Function.each (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2)
at a.fn.init.each (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2)
at a.fn.init.trigger (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3)
at Object.<anonymous> (load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,svg-painter,jquery-ui-core,jquery-ui-widge…:378)
(anonymous) @ load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,svg-painter,jquery-ui-core,jquery-ui-widge…:379
dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3
r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3
trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3
a.event.trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:9
(anonymous) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3
each @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2
each @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2
trigger @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:3
(anonymous) @ load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,svg-painter,jquery-ui-core,jquery-ui-widge…:378
i @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2
fireWith @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:2
y @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:4
c @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.2:4
admin-builder.js?ver=1.3.2:1194 No form ID found

Hey lystlek,

It sounds like there is another plugin that is causing errors, sorry about that. If possible I would deactivate some of the plugins until you’re able to locate which one is causing the conflict. If you’re able to find out which one, then we can test on our end and see what the conflict might be.

Thank you for your reply ??
I’ve tested all plugins on our testserver and found 2 plugins that needed to be deactivated.
The 2 plugins was Cherry Services List V1.0.4 and Cherry Team Members V1.0.4. Both plugins by Cherry team.

Thanks again for your time ??

I tracked down the issue.

The WPForms builder uses a script called “jQuery Serialize Object”.

This script is also used by the Cherry Team member plugin.

When WordPress sees that two plugins use the same script, it only loads one copy, which for reasons I can’t recall, it decides to load the copy inside the Cherry Team member plugin.

The issue is that Cherry Team Member plugin is using version 1.0 which was released in 2013. The version WPForms uses is version 2.5 (the latest version) released in 2015.

The old version does not contain features that the form builder is expected, which is resulting in an error.

Unfortunately, unless Cherry Team Member plugin decides to update their script (or change it so it does not load everywhere which would be the proper thing to do), it isn’t an issue we can resolve on our end, short of just not using that plugin.

I apologize for the trouble.

Thank you for your time ??
I’ll let the Cherry team know that they’re ruining it for everyone else.
From what I can see, WP form is the best formbuilder available, and it would be great if they resolved the issue so we could use WP form.

Thanks again for taking your time to help us ??