Form answers reported as spam

  • Resolved benlumi

    (@benlumi)


    1 year, 6 months ago

    I have a form on my website but most of the applicants who fill this form got blocked. They are reported as a “spam Contact enquiries” which they aren’t.
    How can I prevent that? Is there a way to “whitelist” a page on a website?

    Thank you for your help,
    Ben

    • This topic was modified 1 year, 6 months ago by benlumi.
    • This topic was modified 1 year, 6 months ago by benlumi.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support katereji

    (@katereji)

    Hello.

    We suggest to change the following?Anti-Spam?plugin settings:
    – Set cookies to Off;
    –?Use?Anti-Spam?by?CleanTalk?JavaScript?library?to On.
    Please, don’t forget to purge your website cache if you?use?any.

    Did it help?

    Thread Starter benlumi

    (@benlumi)

    Hello Katereji,

    Thanks for your answer! ??
    It took me a little while to find the advance settings. But it seems to be all good.
    I have made the changes suggested and cleared the cache.
    Now, I’ll just have to wait for someone to fill the form to see if it is working.
    I’ll keep you updated.
    Thanks again,
    Ben

    Plugin Support SergeM

    (@serge00)

    You are welcome, Ben!
    Inform us if you need any more help anytime.

    Your Anti-Spam Log is here:
    https://cleantalk.org/my/show_requests?int=week

    Thread Starter benlumi

    (@benlumi)

    Hello SergeM

    Thank you for your answer.
    It took me a little while to answer since I don’t have a lot of traffic on my website for the forms.
    Unfortunattely, the problem is still here: every single person who fill in a form is recognized as SPAM and I never get the replies.

    Thanks again for your time and your help,

    Ben

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @benlumi,

    Please do the following:
    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Store data in the website database (alternative mechanism)” —> Save Changes.

    Clear all cache on your site.

    Did it help?

    Thread Starter benlumi

    (@benlumi)

    Hello Dimitry,
    Thank you for your answer.
    It’s done! ??
    I’ll see if it’s working next time someone will fill the form in and I will let you know.
    Thanks again!

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    I’ve checked your form and unfortunately it didn’t help.

    For further actions please contact us via our private Ticket System:
    https://cleantalk.org/my/support/open

    Thread Starter benlumi

    (@benlumi)

    Bummer! ?? I was sure this time would work.
    That’s nice of you to have taken the time to check it.
    OK, I’ll use the link provided.
    Thanks again for everything Dimitry ??

    Plugin Support SergeM

    (@serge00)

    No problem. Let’s continue in the ticket.

Viewing 9 replies - 1 through 9 (of 9 total)
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