• Resolved vinnyatwork

    (@vinnyatwork)


    Hi All,

    I have a WordPress site, with Contact Form 7 and the OSticket Connector installed.

    I have a file upload field called osticket-attach, and the osticket-attach variable is configured in the Settings page for OSTicket Connector.

    Posting a copy of the OSTicket connector Log, as you can see there is nothing present after ‘attachments’ => apart from array (
    ),

    Hoping this is something you can help with. Looking forward to hearing from you.

    [2022-07-04 10:55:27]: Ticket #365939 has been created
    [2022-07-04 11:04:27]: Ticket data:
    array (
      'name' => 'mr test',
      'email' => '[email protected]',
      'phone' => '5551234567',
      'subject' => 'pool leaking',
      'message' => 'more info about my issue test test test',
      'ip' => '23.81.113.222',
      'invoiceno' => '123456',
      'attachments' => 
      array (
      ),
      'priority' => '3',
      'topicId' => 20,
    )
    [2022-07-04 11:04:29]: Ticket #500876 has been created
Viewing 1 replies (of 1 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi.

    Did you added “osticket-attach” field on the form? Something like this:

    <label> Attachments (optional) - Max size: 2MB - Allowed types: PDF,TXT,DOC,DOCX,XLS,XLSX,PPT,PPTX,GIF,PNG,JPG,JPEG 
        [file osticket-attach limit:2mb filetypes:pdf|txt|doc|docx|xls|xlsx|ppt|pptx|gif|png|jpg|jpeg] </label>
    

    Did you specify “[osticket-attach]” field in the CF7 settings, as shown here in “File attachments”?
    CF7 Mail Template

    Thanks.

    Best regards,
    SCAND team

Viewing 1 replies (of 1 total)
  • The topic ‘Form Attachment Not Being Attached’ is closed to new replies.