Form Attachment Not Being Attached

  • Resolved vinnyatwork

    (@vinnyatwork)


    2 years, 8 months ago

    Hi All,

    I have a WordPress site, with Contact Form 7 and the OSticket Connector installed.

    I have a file upload field called osticket-attach, and the osticket-attach variable is configured in the Settings page for OSTicket Connector.

    Posting a copy of the OSTicket connector Log, as you can see there is nothing present after ‘attachments’ => apart from array (
    ),

    Hoping this is something you can help with. Looking forward to hearing from you.

    [2022-07-04 10:55:27]: Ticket #365939 has been created
[2022-07-04 11:04:27]: Ticket data:
array (
  'name' => 'mr test',
  'email' => '[email protected]',
  'phone' => '5551234567',
  'subject' => 'pool leaking',
  'message' => 'more info about my issue test test test',
  'ip' => '23.81.113.222',
  'invoiceno' => '123456',
  'attachments' => 
  array (
  ),
  'priority' => '3',
  'topicId' => 20,
)
[2022-07-04 11:04:29]: Ticket #500876 has been created
Viewing 1 replies (of 1 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi.

    Did you added “osticket-attach” field on the form? Something like this:

    <label> Attachments (optional) - Max size: 2MB - Allowed types: PDF,TXT,DOC,DOCX,XLS,XLSX,PPT,PPTX,GIF,PNG,JPG,JPEG 
    [file osticket-attach limit:2mb filetypes:pdf|txt|doc|docx|xls|xlsx|ppt|pptx|gif|png|jpg|jpeg] </label>

    Did you specify “[osticket-attach]” field in the CF7 settings, as shown here in “File attachments”?
    CF7 Mail Template

    Thanks.

    Best regards,
    SCAND team

Viewing 1 replies (of 1 total)
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