Forgotten to password – reset – user not found

  • Good morning,

    I am struggling with the Forgotten password/reset. When a user enters their email address to reset their password all that comes back is “Either the username or email address do not exist in our records.” However, if they try to use the forgot username, and enter the same email address it finds the user and sends the email.
    I know the username/email works as I actually know the password for it, and can log in successfully.

    Where/how do I debug this.

    Thanks in advanced for your help!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Chad Butler

    (@cbutlerjr)

    That message would indicate the legacy password reset is being used. The legacy reset requires both the username AND the email address of the user.

    Thread Starter Jeff

    (@alloveru)

    Thanks Chad. How do I change to the new version?
    I am using the “[wpmem_form password]” shortcode.

    And under the “New Feature Settings”, both “Legacy Password Reset” and “Legacy Login Error” are unchecked.

    Thanks!

    • This reply was modified 2 years, 8 months ago by Jeff.
    Plugin Author Chad Butler

    (@cbutlerjr)

    I partially misspoke in my initial response. The message “Either the username or email address do not exist in our records” does get used in both password reset processes.

    If the user exists, then the possibility for it to return that message would be if the moderated registration (admin approval) is enabled and the user has not yet been activated. In that case, the user cannot reset a password and the process returns the above message when they try to do so.

    Thread Starter Jeff

    (@alloveru)

    I am not sure that is it either. I try the forgot password on my own user, which I use to administer the site and I get the same error.

    Thread Starter Jeff

    (@alloveru)

    I am still not getting anywhere with this. Is there a way to debug the plugin? To see what values are being passed and compared?

    Thread Starter Jeff

    (@alloveru)

    @cbutlerjr Any help on this would be appreciated!

Viewing 6 replies - 1 through 6 (of 6 total)
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