Forgotten password

FYI, whilst I am waiting for a response to this I have rolled back to the version immediate prior to this update.

Everything is now fine again and all my settings are as before plus I am able to access the bookings just as before.

Is it a problem with this latest update?

Though I can now access my back-end admin for bookings, the facility is not showing to the clients on my website!!

Where the calendar should be simply says ”This service is not currently available, please try again later”.

Further, when I try to access some of the functions through my wordpress admin page, I am getting the following message…

An error occured when connecting to the Bookings service.
If you need help with this, please contact our technical support service.

(I cannot contact the tech support as I am using the free version, which then redirects me back to this forum)

Rolling back will have some side effects. I suggest you roll forward to version 5.0.0 again and open a ticket on our support portal so that we can help you out. We experienced some teething issues with version 5 most of which have now been solved.

Thanks for the reply. I have rolled forward to version 5.0.0 as requested and the situation is now that front end users can see and book appointments, but I cannot access the back end – it is asking me to log in, but even if I use my wordpress user [ redacted ] and use the password [ redacted ] it will not allow me to log in.

As a result, I cannot open a ticket on your support portal as it will not recognise me!

Please will you advise what I need to do next.

(before I rolled forward again, I blacked out my diary for the coming couple of days as it is no good to me if someone where to book but I can’t see it).

Thank you.

Please don’t post user names/passwords on the forums !!

Back to your issue, there is a password reset feature on when you go to the administration portal. Please try that.

Also you can open a ticket at https://www.zingiri.com/go/submitticket.php?step=2&deptid=2 without the need to login. Just put a reference to the post here on the forum so I know it’s you ??

@joanna168 I’ve redacted your user ID and password, please change the password immediately on your system.

While on the topic, please do not post email addresses either. ??

The reset password feature says it has sent an email to the address I gave but I never receive it – I’ve tried that twice now.

I have posted the support ticket onto the ‘sales’ section of that link you gave, as I cannot access either of the registered users support sections.

Jan – which user ID and password have you redacted please?

OK got your ticket and replied to it.