Forgot Password Redirect

Ok I figured out what is causing it to redirect to the wrong page. I have a login/logout toggle in the footer of my page and it is redirecting to whatever I put in for login redirect page. Can you look into why this overrides the shortcode reset_email_url attribute.

Hi @rwhitten,

My apologies for the late reply. Thank you for that information. I will try to recreate this on my end and get back to you.

Hi @etoilewebdesign,

Were you able to recreate the situation I’m seeing with the redirection of the pages?

Hi rwhitten,

We should’ve mentioned this in our first response, but I think we misunderstood what your issue was. You can’t have two different shortcodes or widgets, etc. that have redirects on the same page. They will conflict. You’ll have to remove the widget from the page on which you have the other shortcode.

Also, for the reset_email_url, you can just use a relative URL, and not the full path. So, for example: reset_email_url=’employee-password-reset’

• This reply was modified 5 years, 6 months ago by etoilewebdesign.

Hi @etoilewebdesign,

I guess I don’t understand how the toggle is useful then. I was trying to avoid creating logins for each page and I wanted a universal login/logout. Something that would be consistent to the whole site like in a footer or a menu. One shortcode redirects when you click the login button in the footer and the other when you click the Reset password button on the page and they use different redirect attributes so it seems like I could use the widget and shortcode without any conflict since the submission buttons are different.

Is there a different approach to handling this type of login situation? Is there a login toggle shortcode instead of a widget?

I would say that you can continue to do it exactly the way you were. Most themes offer different page templates. Just choose a full-width template (with no sidebar, and, as such, no widgets) for the page on which you place the forgot password shortcodes.

• This reply was modified 5 years, 6 months ago by etoilewebdesign.
• This reply was modified 5 years, 6 months ago by etoilewebdesign.

Hi @etoilewebdesign

I had issues with the theme I’m using and turning off the footer for different pages but got a work around using the sidebars instead. I was still having issues with it not redirecting using reset_email_url=’employee-password-reset’. I would get the message “For completing the password reset procedure, please follow the instructions in your email.” after clicking reset password and it would stay on the current page. So I changed it to redirect_page=’employee-password-reset’ instead and that seems to work. Is that the correct attribute?

Hi @rwhitten,

The reset_email_url attribute is for the confirm password reset page link that is sent in the email to the user.

The redirect_page attribute is for redirecting the user after a successful submission.

So if you use the forgot-password shortcode, without a reset_email_url, there will be no URL pointing to your reset password page in the email received.

Ok thanks for the clarification

Hello @rwhitten,

Was there anything else that you needed help with?

Hi @etoilewebdesign

Not with the the redirection but I’m having an issue with restricted content not showing after you login. If I’m logged into the websites backend everything works fine but when I went live with the changes I started getting complaints about login issues. Sometimes it would let someone login but then everyone that went to website would see that first person’s login name and info and would not be prompted to login. Others would login and the page would refresh but the restricted content would not display.

Hello @rwhitten,

Are you able to email us a link to your webpage, along with a dummy user we can use to see what’s going on?

You can email us at [email protected], please refer to this thread in the email.