Forgot Password email are not sent

  • Resolved tjoamegawaty

    (@tjoamegawaty)


    4 years, 2 months ago

    I am using:
    Wordpress 5.5
    WooCommerce 4.4.1

    However, when i try to do forgot password, there is no email coming in from the website.

    I have tried:
    reached out to the Website Host Provider (not the email account provider) and they “cleared the the common woocommerce cache exclusions” for this WordPress Install with the WooCommerce Plugin.
    Those pages are:
    /my-account
    /shop
    /cart
    /checkout

    have the host support checked the PHP mail, and they said it is working fine
    and the host also doing email check test from my website, and the email are sent.

    can you guys help me with this issue?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    Hi @tjoamegawaty –

    To begin, I would recommend you install the (free) WP Mail Logging plugin. This plugin will log all outgoing mails so you can see what is being sent.

    It’s pretty common for emails to get rejected by email providers when the email is generated by _localhost_, which is what WordPress does by default. To remedy this issue, you’ll need to set up an SMTP email plugin to send mail for you. The free plugin WP SMTP is a good option for that.

    If that doesn’t help resolve the issue, please have a look at our Email FAQ page here for some of the most common reasons why emails do not send and how to correct them. You can also reach back out to us for assistance, of course. ??

    • This reply was modified 4 years, 2 months ago by Missy a11n.
    Thread Starter tjoamegawaty

    (@tjoamegawaty)

    Hello.

    We have installed the WP Mail Logging Plugin, and from that we already tracked that the email is indeed really sent, but it doesn`t show up on the email.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    It looks like your email function is working correctly in sending emails out. There are further troubleshooting steps needed since emails are not being received, please follow the instruction on this page: https://docs.woocommerce.com/document/email-faq/

    Plugin Support Tseten a11n

    (@tibetanitech)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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