Dear @mark8181 ,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration or inconvenience you experienced while using our Quiz and Survey Master (QSM) plugin.
We understand your disappointment with the default theme provided in the free version of our plugin. We want to clarify that the free version is intentionally left without a pre-designed theme to offer users maximum customization flexibility. Our aim is to empower our users to tailor their quizzes and surveys to suit their unique needs and branding. We appreciate your mention of the Serene theme, which was indeed offered as a trial theme in the past.
However, we’ve since discontinued this trial theme as it no longer aligns with our current offerings. We apologize if this led to any confusion or inconvenience on your part. Regarding the broken appearance of the legacy theme you obtained from the community, we want to assure you that our team is here to assist you in resolving any design-related issues you may encounter. It’s important to note that the Serene theme was not part of the WordPress listing.
Therefore, We’d like to emphasize that we’ve come up with a tailored solution to address the issue you encountered. To learn more about this workaround, please reach out to us via our official contact page. https://quizandsurveymaster.com/contact-support/ as per the WordPress community guidelines. Rest assured, we’ll make sure to provide you with the assistance you need.
At QSM, we are committed to continuously improving our products and providing the best possible experience for our users. Your feedback is invaluable to us, and we will consider your comments as we work to enhance our offerings further. Once again, we apologize for the challenges you encountered, and we hope to have the opportunity to assist you further and restore your confidence in our plugin.
Warm regards,
QSM Support Team
