Forced popup that we cannot remove from a developer we never have heard of.

  • We have no plugins installed by this developer yet a giant message is showing up on our clients website that will not go away, no matter how many time we press on the close button.

    Some plugin developer is sneaking this message into another plugin’s recent update to cross market this new plugin, and it’s atrocious. Once we find the plugins responsible for this message it will be removed from all of our client websites and never used again.

    This is the message our clients receive:

    “Boost Your Website with Google Reviews!

    Quickly and easily embed Google reviews into your WordPress site?Free?and?without API key. Boost SEO, build trust, and increase sales with Google reviews. Trusted by thousands of users, integrate reviews seamlessly and grow your business!”

Viewing 1 replies (of 1 total)
  • Plugin Author repocean

    (@repocean)

    Dear johnytest123,

    We sincerely apologize for the inconvenience caused by the large banner on your client’s website. We understand how frustrating it must have been to see such a huge popup that couldn’t be closed, and we take full responsibility for this oversight.

    The banner was intended to promote our plugin through our marketing partner, but we recognize that the size and persistence of the popup were excessive and detracted from your experience. This was certainly not our intention, and we deeply regret the negative impact it has had.

    We have already contacted the developer responsible and have implemented a fix to ensure the close button now works properly and that the popup is less intrusive. We are also reviewing our marketing practices to prevent similar issues in the future.

    To make up for the trouble caused, we would like to offer you free assistance with any WordPress-related task you may need help with—whether it’s plugin customization, troubleshooting, or general support. Please reach out to us at [email protected] to let us know how we can assist you.

    We hope that after the issue is resolved and with our offer to make things right, you might consider updating your review. Your satisfaction is our top priority, and we are committed to providing you with a better experience.

    Thank you again for bringing this to our attention.

    Best regards

Viewing 1 replies (of 1 total)
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