Force email sender doesn’t work

  • Resolved surfsurf11

    (@surfsurf11)


    4 years, 8 months ago

    Hi,

    Since the latest update, the functionality of the ‘force email address sender’ doesn’t work. I use your plugin with Woocommerce and all transactional emails are suddenly send from another, incorrect email address.

    I’d like to force using another email sender address, but the tick box doesn’t work. So I can’t use this functionality. I’m using the plugin with Google Suite.

    Please let me know how to fix this, thanks!

    Kind regards,

    Paul

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Gregor Capuder

    (@capuderg)

    Hi Paul,

    were you using a Google/Gmail alias to send emails from?

    Currently, Gmail mailer will always send emails from the email that is used for authentication.

    If you were using an alias, please read through this support forum post, where you will see the explanation to this problem.

    Thank you and have a nice day!

    Thread Starter surfsurf11

    (@surfsurf11)

    Hi Gregor,

    Thanks for the quick feedback! Yes, I use Google Suite / Gmail alias for sending email.

    I’ve checked the post and rolled back the plugin. It is working again with the previous version of the plugin.

    Does buying the premium version of the plugin solve the issue on the long term? I’m a happy user so I don’t mind paying for extra necessary options.

    have a nice day!

    Paul

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi Paul,

    no, the Pro version will not change anything. The Gmail mailer is free, so the Pro version has the same functionality.

    We are working on this “Gmail/Gsuite alias” feature for one of the next plugin updates, but I can’t give you any ETA as to when exactly it will be available.

    For now, just stick with the version that is working for you.

    Take care!

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi @surfsurf11,

    We just released an update (v2.2.1) which adds the Gmail alias support.

    Could you please try to updated and test it out? In the plugin settings, after you are authorized with a google account, you will be able to select the “From Email” address from all your registered aliases. You have to register the alias in the “Send mail as” setting in the Gmail settings. More info here.

    Thank you very much!

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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