Force 3D Secure with WooCommerce Stripe Gateway plugin

  • Resolved vforte

    (@vforte)


    4 years, 3 months ago

    Hi,
    I saw that not all cards support 3D Secure or require the customer be redirected to their card issuer’s authentication page, but, I would like to force use SCA both the 3DS state is “Required” and (just) “Supported”.

    I verified that, by using the test cards provided in the Stripe’s documentation, if the 3DS state is “Required” the SCA process is triggered, but in live mode it is never triggered! It is possible with your plugin (i.e., WooCommerce Stripe Gateway) to force the 3DS?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @vforte ,

    3D secure is a feature that needs to be enabled by the card issuer/banks in order to add an extra layer of authentication before validating a payment. It is not something that can be “forced” from the Stripe extension.

    If the card/bank the customer is transacting from requires 3D Secure authentication, Stripe extension will show the 3D secure authentication modal.

    I verified that, by using the test cards provided in the Stripe’s documentation, if the 3DS state is “Required” the SCA process is triggered, but in live mode it is never triggered!

    For testing with live mode, you would need to use a real card that supports 3D secure. I recommend checking with your bank to ensure that the card you’re testing with has 3D secure enabled.

    Do let us know if you have any further queries.

    Thread Starter vforte

    (@vforte)

    Hi @wpnomad,
    I’m sure that 3D Secure is enabled on my card and it should be required according to PSD2 regulation since my card issuer is Italian; Nevertheless, in live mode the 3DS popup is never shown.

    How can identify the root cause? For example, is there a way to log the “3DS state” associated to the card (in order to see if it valued as “Required” or just “Supported”).

    Thanks.

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @vforte ,

    How can identify the root cause? For example, is there a way to log the “3DS state” associated to the card (in order to see if it valued as “Required” or just “Supported”).

    Can you try the following:

    – Go to WP Admin → WooCommerce → Settings → Payments → Stripe, and enable the “Log Debug Messages” option.
    – Then try placing a test order with your card.
    – The go-to WP Admin → WooCommerce → Status → Logs, select the latest Stripe log from the right side dropdown and paste here. (Make sure to remove any personal information from the log before posting it here).

    The log may give some more information on what might be happening behind the scenes, however, if the payment goes through successfully without requiring 3D Secure, then the likely possibility is that 3D Secure is not a “requirement” for payment authorization on this card.

    Do let us know if you have any further queries.

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi there,

    I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, feel free to start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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