“*** Forbidden. Your request has been detected as spam. ***” error message

Users try to pay, then a pop-up error message appears: “*** Forbidden. Your request has been detected as spam. ***”

Because of this, they try to pay again with whatever items are in the cart. However, what they don’t realize is that the payment DID go through. So what ends up happening is that users keep trying to pay, and thus payments go through multiple times. So then they contact us for refunds (which we are happy to do, but it’s just very frustrating and inefficient for everyone).

What is causing this, and what can we do to fix this? This never happened in the first few years, but now it’s been happening for majority of our buyers in the past few months.

Can you help?