Forbidden: your request has been detected as spam

  • Resolved rogerbaker

    (@rogerbaker)


    1 year, 1 month ago

    Hi,

    I had a user try to submit a contact form on my website and they received the error message above “Forbidden: your request has been detected as spam”

    I can share their email in a private ticket.

    Is their email blacklisted? Can you help troubleshoot further?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello @rogerbaker,

    By the WordPress catalog rules, this Support Forum is for plugins only, not the service. We are not allowed to discuss any premium or non-plugin issues here.

    Please, create a private ticket and copy-paste your question there:
    https://cleantalk.org/my/support/open

    Thread Starter rogerbaker

    (@rogerbaker)

    Hi Serge,

    Sure I will open a ticket there. Is there a reason why when I open the support tab on your website it takes me here to open the ticket initially? Can I not submit a ticket directly without contacting your team here first?

    Plugin Support SergeM

    (@serge00)

    I see your ticket #41300. Let’s continue there.

Viewing 3 replies - 1 through 3 (of 3 total)
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