Forbidden. You don’t have permission to access this resource

  • Resolved herculesdesign

    (@herculesdesign)


    1 year ago

    Hi there,

    What could be the reason that when trying to save settings in the theme options panel, the user is redirected to the /wp-admin/options.php page with the message “Forbidden. You don’t have permission to access this resource.

    I’ll note that we have been using Redux for many years in our WordPress theme and have never encountered this type of problem before.

    Can You help ?

    Kind regards

    Chris

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Kev Provance

    (@kprovance)

    I would have no idea. That’s a server error. Probably is a server setting such as permissions. See: https://www.makeuseof.com/you-dont-have-permission-to-access-on-this-server/

    Unfortunately, we are unable to support server issues. If you Google the error message, several results appear.

    Good luck.

    Thread Starter herculesdesign

    (@herculesdesign)

    Thank you for your swift response and for pointing me towards potential causes for the server error I’ve been experiencing. I will follow your advice and delve into the server’s configuration to identify and rectify the root cause of this problem.

    I’ll let you know if the cause of this problem will be Redux ??

    Plugin Author Kev Provance

    (@kprovance)

    I’m certain it’s not. If you read all those posts in this forum, Redux gets blamed for everything and in nearly every case, it’s not. I spend more time defending the product than anything else. Very frustrating.

    Thread Starter herculesdesign

    (@herculesdesign)

    It turned out that ModSecurity considered a fragment of custom CSS code in an ace_editor field as dangerous.

    Example:

    .product-quantity {\x0d\x0adisplay: block!important;\x0d\x0a}\x0d\x0a.

    Strange because there is nothing like that in the css code.

    Plugin Author Kev Provance

    (@kprovance)

    Those are hex representations of \r\n (carriage return and line feed). I’m not sure why that’s a red flag. Redux does not store Ace Editor data in the database with such hex codes.

    Thread Starter herculesdesign

    (@herculesdesign)

    I know this is a rare case. We can close this thread. Thank you very much for your help ??

Viewing 6 replies - 1 through 6 (of 6 total)
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