Forbidden You don’t have permission to access / on this server.

@jesslucyg Please inform me of the following so we can hopefully assist.
– At what stage is this occurring, after setup or when opening any dashboard etc?
– Please inform me what troubleshooting steps you’ve undertaken so far
– Did you manage to resolve your hosting issues from the previous support topic?

It might also be worth ensuring you have non secure (http) traffic redirected to your https website. If you are not sure your web hosting provider may be able to assist.

Hi James

Google kit says message: You need to reauthenticate your Google account. Click here

then you have to sign in with Google and then it says: Grant Site Kit permission

View and manage your AdSense data – Deny or Allow

the next it says:

Confirm your choices

[email protected]
You are allowing Site Kit to:
View and manage your AdSense data
You already gave Site Kit access to:
Associate you with your personal info on Google
See your personal info, including any personal info you’ve made publicly available
View your email address
View and manage Search Console data for your verified sites
Manage the list of sites and domains that you control
Make sure that you trust Site Kit
You may be sharing sensitive info with this site or app. Find out how Site Kit will handle your data by reviewing its terms of service and privacy policies. You can always see or remove access in your Google Account.
Find out about the risks
Allow

After clicking allow then it says:
Forbidden
You don’t have permission to access / on this server.

@jesslucyg thanks so much for the details. Could you provide us the name of your web host and plan?

Hi Renee

Im with Axxess

https://www.axxess.co.za

L Linux Hosting
Domain Name: worthmarketingsolutions.com

worthmarketingsolutions.com
Date Created: 2018-04-11Next Renewal: 2020-03-01SQL Database(s): 2/100Email Account(s): 1/2500Mail Email Lists: 2Max Emails per Hour: 400FTP Account(s): 5/5Sub Domain(s): 1/10Home Directory: /home/zfhnkunx/Hostname: host28.axxesslocal.co.zaServer IP: 154.0.166.162

They were not replying to query of time outs so I asked to cancel my service with them

SO I have now one month left and looking for new host…. pitty that Google doesn’t sell domain names to South Africa so will have to get another local provider. I found just need the funds to change.

Please advise if this is the information you require?

@jesslucyg thanks for the info! We’ll do some investigation on our side to see what we can find.

Thanks so much I really appreciate it ??

@jesslucyg just a quick update that I’m attempting to setup hosting/ an account for us to investigate further, but I’m running into a few issues doing so. I’ve contacted the hosting company. Hopefully we’ll get through soon.

Okays coolio…. yeah they ignore my tickets regarding the whole thing… its so odd

Everytime…. I dont mind if they dont know and just reply saying that instead of avoiding when I ask but also we are from South Africa so Im not sure if its a technology thing like asif its behind in technology for replying to tickets shame…. third world problems perhaps or just service problem?

@jesslucyg could you update to version 1.4.0 and let us know if you still encounter the issue?

@jesslucyg I’m just following up on your support topic to see if you had a chance to update to the latest version?

@jesslucyg since we have not heard from you, I am marking your support topic as resolved. Please don’t hesitate to open a new support topic if you have any further questions.