Forbidden search error

  • Resolved jscottcoatsworth

    (@jscottcoatsworth)


    2 years, 2 months ago

    As of yesterday, we started getting scattered “forbidden” errors on one of our sites that uses Search WP and Clean Talk. Our developer believes the issue is being caused by the Clean Talk app. I am losing potential customers – possibly two already – who believe that the site “doesn’t work.” Are you aware of this problem, and how do I fix it?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Could you try to set the “Set cookies option” to Off here:

    WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings

    Did it help?

    Plugin Support amagsumov

    (@amagsumov)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

    Thread Starter jscottcoatsworth

    (@jscottcoatsworth)

    So this didn’t work, and we had to disable CleanTalk permanently as it was literally costing us orders and money.

    Now I’m having issues with it on a client site, with it blocking the use of a Ninja Forms form with a forbidden message. We’d gotten a message from a CleanTalk rep asking why the site had stopped getting reports of blocked spam from that install. I replied and explained, but no one wrote me back.

    Your plugin has worked so well for so long, but lately it has caused not one but two separate disruptions in sites I manage. What’s going on over there? And how can I be sure it won’t cause more trouble if we reactivate it?

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    If setting option “Set cookies” to “Off” did not help you, please contact us via our private Ticket System: https://cleantalk.org/my/support/open. We need additional details about your website to investigate.

    Thread Starter jscottcoatsworth

    (@jscottcoatsworth)

    I haven’t tried it on the Paranormal Romance Guild site… I will give it a go there.

    I did leave it disabled on Gay Realty Network – it was interfering with our search plugin there – SearchWP – disabling the sidebar search and causing the main search to come up with forbidden errors.

    Ideas?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We need more details about the issue, please contact us by our private Ticket System:

    https://cleantalk.org/my/support/open

Viewing 6 replies - 1 through 6 (of 6 total)
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