*** Forbidden*** – Order denied

  • Resolved Iara

    (@iara-chan)


    2 years, 10 months ago

    Hello!

    Some customers have started to contact me about getting a “***Forbidden***” message when they are trying to place orders.

    Some of these customers contacted me and I resolved it manually, but I noticed that I lost some orders, including from customers who have been buying for some time in our online shop.

    This started to happen in the last few days frequently. It has happened before, but it but it happened rarely for customers to be prevented from making a purchase by a false positive.

    I would like this resolved, as I cannot lose customers because of this error, much less lose orders.

    Or I would like a setting where I could put it to not block new orders.

    If such a function already exists please let me know.

    Your help will be really appreciated.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author alexandergull

    (@alexandergull)

    Hello @iara-chan

    Can you tell me the website name? I will check the requests and filtration cases.

    Thread Starter Iara

    (@iara-chan)

    Hello Alenxander!

    Thank you very much for your quick reply.

    Is there another way to send you the site name instead of publicly here?
    Can the serviceID work?
    Service #476010

    Plugin Author alexandergull

    (@alexandergull)

    Thank you!

    I’ve tuned some filtration rules for your site as a temporary solution. It should help.

    We will inspect your feedback within 3 workdays.

    If you face the false positive again within this period, please, mark the request as not spam. https://cleantalk.org/help/feedback-spam

    Thread Starter Iara

    (@iara-chan)

    Ok! ??
    Thank you so much for your help!

    Have a nice weekend!

    Plugin Support amagsumov

    (@amagsumov)

    Hello @iara-chan

    We’ve fixed the issue.

    Please check the result.

    Did it help?

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

    Thread Starter Iara

    (@iara-chan)

    Hello!

    Sorry for taking so long to give my feedback about this.

    The false positives have decreased.

    Thank you very much for the support and for the tests you ran on my site to ensure the proper functioning of the tool ??

    Have a nice weekend!
    Iara

    Plugin Author Denis

    (@shagimuratov)

    Lara, you are welcome.

Viewing 8 replies - 1 through 8 (of 8 total)
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