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Resolved verbatimsolutions
(@verbatimsolutions)

4 years, 5 months ago

Hello, when I have the Clean Talk plugin enabled on my site it shows a forbidden error on the forms. I have it disabled for now since I need to collect leads. It seems to only happen with Gravity Forms. It doesn’t happen with Contact Form 7. Do you have any ideas why this is happening? Here is a link to a screenshot of the error: https://drive.google.com/file/d/16zgOht91ZxDHXCluHdGpdMRgxoL4asvQ/view?usp=sharing

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support sergecleantalk
(@sergecleantalk)

4 years, 5 months ago

Hello,

I was not able to reproduce the error and I don’t see any CleanTalk plugin traces.

Please contact us by our private Ticket System to continue investigation:

https://cleantalk.org/my/support/open
Plugin Author alexandergull
(@alexandergull)

4 years, 5 months ago
We have fixed the problem. All the changes will be included in the next stable release.
Please, reinstall the plugin. ( Download link:?https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip?)
Here is a guide for you:
1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
3. After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from the link above.
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.
Contact us if you have any questions.
Best wishes,
- This reply was modified 4 years, 5 months ago by alexandergull.
Thread Starter verbatimsolutions
(@verbatimsolutions)

4 years, 4 months ago
Thank you, it is working correctly now.
- This reply was modified 4 years, 4 months ago by verbatimsolutions.
cathal2077
(@cathal2077)

4 years, 3 months ago

I am having this issue now too on FireFox.

when i deactivate CleanTalk the issue is resolved.

Plugin Author alexandergull
(@alexandergull)

4 years, 3 months ago

Hello @cathal2077

Clear the website cache (in the settings of a caching plugin) and clear web browser cache and check if the issue still persists.

Plugin Author alexandergull
(@alexandergull)

4 years, 3 months ago

Also, try to set the CleanTalk plugin option “Use static keys for JS check” to On.

cathal2077
(@cathal2077)

4 years, 3 months ago

Fantastic..
Thank you @alexandergull
This has helped resolve our Issue

and thanks for the quick response! ??

Plugin Author alexandergull
(@alexandergull)

4 years, 2 months ago

We have added new fixes in the dev version.

Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

Here is an instruction:

1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
3. After the automatic page refresh find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
5. Go to Plugins —> Add New —> Upload Plugin.
4. Download the plugin archive from the link above.
6. Choose the downloaded archive and press “Install Now”.

Can you check if the issue still persists?

Viewing 8 replies - 1 through 8 (of 8 total)

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