*** Forbidden *** error message getting triggered in Woo COmmerce due to CleanTa

  • Resolved authenticastro

    (@authenticastro)


    1 year, 10 months ago

    Not sure if there is awareness of this or not already. But when using cleantalk, random people trying to register for memberships through WooCommerce are getting a Forbidden Message after the latest update of WooCommerce. I have confirmed this with others who are having the issue and also on CleanTalk and WooCommerce. I have disabled the plugin for now, but would be good to have a fix.

Viewing 7 replies - 16 through 22 (of 22 total)

  • Update for my situation: I misread the initial directions and forgot to turn off cookies. It works just fine now, thank you.

    Plugin Support SergeM

    (@serge00)

    Thank you for your confirmation, @mstella.

    Having similar issue with customers reporting they can’t sign up to waitlist as a ***forbidden*** message appears. Have deactivated clean talk but when I go to advanced settings > set the option “Set cookies” to “off”. It won’t let me save changes so defaults back to “auto” anyone else having this problem?

    Plugin Support SergeM

    (@serge00)

    Hello @showersdirect.

    Please, re-install the CleanTalk Anti-Spam Plugin with the Complete Deactivation option:
    ? WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → set the option “Complete Deactivation” to “On” → Save Changes;
    ? WordPress Admin Page → Plugins → Installed plugins → Anti-Spam by CleanTalk → Deactivate and Delete.

    Then install it anew:
    https://cleantalk.org/help/install-wordpress

    Don’t forget to refresh your website cache after all these steps if you use any.

    Did it help?

    It’s really bizarre, I have reactivated the clean talk plugin went to advanced settings > ticked complete deactivation but again it will not let me save changes when I refresh the page and it just goes back to what it was. (I’ve also cleared the cache)

    Plugin Support sergecleantalk

    (@sergecleantalk)

    @showersdirect We’ve made some fixes/ You can try this thersion:

    https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.
    3. After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from the link above.
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.

    If you need more help please contact us by our private Ticket System:

    https://cleantalk.org/my/support/open

    I have deactivated it but it doesn’t give me the option to delete the plugin.

    Edit: Got it deleted, it was different as we have a multisite which means you have to deactivate it from both sites first then delete it from the network admin dashboard.

    Uploaded new version and it seems to be working now

Viewing 7 replies - 16 through 22 (of 22 total)
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