Forbidden error

  • Resolved Maggy

    (@e-marquers)


    1 year, 1 month ago

    Hi,

    One of my websites with your plugin installed, marks all form-submissions made from mobile devices as forbidden. We are using elementor forms (all pluging are up-to-date). Submitting the form from a laptop device is working.

    How to resolve this issue?

    Thank you,

    Maggy

Viewing 4 replies - 1 through 4 (of 4 total)

  • Yes, we are seeing the same issue

    Plugin Support SergeM

    (@serge00)

    Hello @e-marquers @webaffinity

    Please, check and change these options first:

    • WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings →
    • → set the option “Set cookies” to “Off” →
    • → set the option “Use CleanTalk JavaScript library” to “On” → Save Changes.

    Then refresh your website cache. It should fix the issue.

    Did it help you?

    Thread Starter Maggy

    (@e-marquers)

    Hi,

    Cookies were already set to off, but turning the option “Use CleanTalk JavaScript library” to “On” did the trick.

    Submissions from mobile devices is working now.

    Thank you,

    Maggy

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    You’re welcome!

    Feel free to contact us anytime.

Viewing 4 replies - 1 through 4 (of 4 total)
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