Forbidden Download of Complianz file

  • Resolved yoventures

    (@yoventures)


    11 months, 1 week ago

    I have Complianz installed on my website and it generated the terms page for me which is great. however it added the download section that links to a forbidden page on my site. I could not find any plugin or setting that blocks it and thus looking for a solution to either of these issues:

    1. How do I remove the download portion from the terms section?
    the edit page only shows the [cmplz-terms-conditions type=”terms-conditions”] shortcode and I need a way to change it.

    2. How Can I refer the download link to another location which is accessible?

    Thanks you in advance for the help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support jarnovos

    (@jarnovos)

    Hi @yoventures,

    I see that you’ve already found a way to remove the Download Link from your T&C document in the meantime.

    In any case, to clarify: the download.php file which generates the PDF is located in the /wp-content/uploads/ folder, and there is most likely a restriction enabled on your server which prevents access to this path.

    This could be due to file/folder permissions, or a rule in your .htaccess file, for example.

    Kind regards, Jarno

    How can we disable it and remove from the text? It doesn’t work for us as well. It downloads an empty pdf… Or, can you just create it in the plugin section instead of upload?

    • This reply was modified 10 months, 2 weeks ago by keengamer.
Viewing 2 replies - 1 through 2 (of 2 total)
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