Forbidden and no permission errors

Hi @wwwnews,

Is this happening on the headers & footers interface or when adding a snippet?

Would it be possible to share a screenshot of the errors you are seeing and the steps to get there so we can try to reproduce on our end?

Alternatively, if you can share access to a staging site or similar privately please reach out using the form at https://wpcode.com/suggestions and we’d be happy to take a look.

Thanks,
Mircea

• This reply was modified 2 years, 5 months ago by Mircea Sandu.

It is happening both when trying to add headers and footers and fatal error when adding a new snippet

Thank you for the details. Can you please share more info regarding the fatal error you are encountering to try to pinpoint the issue?

yes i added a google add tag clicked on save and the website crashed

Did you get an error message when the site crashed? If yes, can you please share that error message?

If there was no error message displayed, is it possible to look into your PHP error logs or ask you hosting provider for more details on that error?

Thanks

Yes 500 internal server error

Hi @wwwnews,

That’s a very generic error and could be triggered by many things not necessarily from WPCode specifically but in relation to your setup specifics.

Is it possible to get more details on the error from a PHP error log?

Thanks

Dunno but it is from your code. Enough shared. Figure out the issues. otherwise others will start having issues soon enough as well.

When clicking save changes this message

Forbidden
You don’t have permission to access this resource.

Hi @wwwnews,

As far as I can tell, that message does not originate in the WPCode plugin, if the message is not translated I don’t think it is from WordPress but a message at the server level.

Can you please reach out to your hosting provider support to confirm if they can give you more info about the error?

Thanks

It is wp code issue as if i rollback to a previous version before 2.0 there is no issue saving changes

I am also having this problem. I switched to Simple Mode to test the saving after getting the Forbidden error and now I cannot switch back as I am getting the Forbidden error when trying to save. I have V2.0.8.1 of WPCode Lite installed.

Hi @karisharp,

If you are getting the message 403 forbidden when trying to save it’s likely your request is being blocked by the firewall on your server – please reach out to the hosting provider and ask them to help as that is happening before WordPress is loaded so there’s nothing we can do on our end.