• Resolved wwwnews

    (@wwwnews)


    Cant make any changes keep getting errors either no permission or cannot be found

    tried toggling to headers and footer mode on and off did not help

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Mircea Sandu

    (@gripgrip)

    Hi @wwwnews,

    Is this happening on the headers & footers interface or when adding a snippet?

    Would it be possible to share a screenshot of the errors you are seeing and the steps to get there so we can try to reproduce on our end?

    Alternatively, if you can share access to a staging site or similar privately please reach out using the form at https://wpcode.com/suggestions and we’d be happy to take a look.

    Thanks,
    Mircea

    • This reply was modified 2 years, 5 months ago by Mircea Sandu.
    Thread Starter wwwnews

    (@wwwnews)

    It is happening both when trying to add headers and footers and fatal error when adding a new snippet

    Plugin Author Mircea Sandu

    (@gripgrip)

    Thank you for the details. Can you please share more info regarding the fatal error you are encountering to try to pinpoint the issue?

    Thread Starter wwwnews

    (@wwwnews)

    yes i added a google add tag clicked on save and the website crashed

    Plugin Author Mircea Sandu

    (@gripgrip)

    Did you get an error message when the site crashed? If yes, can you please share that error message?

    If there was no error message displayed, is it possible to look into your PHP error logs or ask you hosting provider for more details on that error?

    Thanks

    Thread Starter wwwnews

    (@wwwnews)

    Yes 500 internal server error

    Plugin Author Mircea Sandu

    (@gripgrip)

    Hi @wwwnews,

    That’s a very generic error and could be triggered by many things not necessarily from WPCode specifically but in relation to your setup specifics.

    Is it possible to get more details on the error from a PHP error log?

    Thanks

    Thread Starter wwwnews

    (@wwwnews)

    Dunno but it is from your code. Enough shared. Figure out the issues. otherwise others will start having issues soon enough as well.

    Thread Starter wwwnews

    (@wwwnews)

    When clicking save changes this message

    Forbidden
    You don’t have permission to access this resource.

    Plugin Author Mircea Sandu

    (@gripgrip)

    Hi @wwwnews,

    As far as I can tell, that message does not originate in the WPCode plugin, if the message is not translated I don’t think it is from WordPress but a message at the server level.

    Can you please reach out to your hosting provider support to confirm if they can give you more info about the error?

    Thanks

    Thread Starter wwwnews

    (@wwwnews)

    It is wp code issue as if i rollback to a previous version before 2.0 there is no issue saving changes

    Kari Sharp

    (@karisharp)

    I am also having this problem. I switched to Simple Mode to test the saving after getting the Forbidden error and now I cannot switch back as I am getting the Forbidden error when trying to save. I have V2.0.8.1 of WPCode Lite installed.

    Plugin Author Mircea Sandu

    (@gripgrip)

    Hi @karisharp,

    If you are getting the message 403 forbidden when trying to save it’s likely your request is being blocked by the firewall on your server – please reach out to the hosting provider and ask them to help as that is happening before WordPress is loaded so there’s nothing we can do on our end.

Viewing 13 replies - 1 through 13 (of 13 total)
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