Forbidden 403 for certain instagram users only

Hi,

Most probably you are running a Feed with a few users and hashtags. The posts which are displayed successfully are the posts from the user account with which you have been previously authorized.

Please be informed that Instagram has shut down its API partially without any warning. Unfortunately, now it only allows bringing media from the Instagram account of the user, which is authenticated in Instagram Feed WD plugin. It is not possible to fetch feeds from other public accounts.

As our plugin does not have control over Instagram API, we just have updated Instagram Feed WD to reflect the changes in Instagram API. However, we will try to implement an alternative solution in the future, which will let you authenticate multiple users and create their feeds.

Again, we are sorry about this.

Thank you for your reply. Does the user have to authenticate your Web-Dorado Instagram app specifically (rather than mine)? If so, is it possible for you to create a link/button so I can authorize users with your account?

I just need one or 2 users to get authenticated, so I can pull pictures from their feeds.

Hi @andersentimothy,

The user should authenticate with his/her own account. No need to authenticate with Web-Dorado Instagram app.

Unfortunately, it is not possible to display the feed of another user. Now it only allows bringing media from the Instagram account of the user, which is authenticated in Instagram Feed WD plugin.

It is not possible to fetch feeds from other public accounts.

Thank you!

• This reply was modified 6 years, 7 months ago by Web-Dorado Team.

Hi Web-Dorado Team,

I believe I found a bug. It was strange that only certain pictures weren’t opening, and I tried copying their content exactly, and when I did so my picture would also not show.

After searching for what was causing it, it seems the word “or” inside the post would create an error. The “or” has to be by itself – “for” won’t cause the 403 forbidden error. Can you please check this for me?

Hi,

Please be informed that we can display the images with hashtags from different accounts, but there may be some private accounts too. In this situation we have no control over those accounts, therefore the images with those hashtags cannot be displayed.

Thank you and have a nice day!

Hi Web-Dorado Team,

I don’t think you read my message. I understand you must be dealing with a lot of people concerning the new Instagram API changes. This is not related to the Instagram API changes.

Thank you.

Considering that the word “or” is a commonly used word, this might be worth looking into. If I am incorrect, I apologize sincerely.

To recreate the bug, post a picture to Instagram with the word “or” in the text. When you click on it in the Instagram feed from your plugin it should get the 403 error. Take the word “or” out of the text and try again. You should be able to open the picture.

Hi,

It seems like we understand the reason you have this bug. We don’t have the same problem on our server. Texts like “or” can be interpreted as a part SQL query by security solutions (on server end) if they are not configured properly. Requests containing such texts probably are blocked by your server.

Please send the following parameters of the query to your hosting technical support so that they can check the reason for blocking.

Request

Request URL: https://www.arche-beauty.com/wp/wp-admin/admin-ajax.php?gallery_id=4&image_id=1766089683156100549_287603343
Request Method: POST

request body

action: WDIGalleryBox
image_rows: LONG JSON containing string "OR",
feed_id: 4
feed_counter: 0
current_image_index: 1
image_rows_count: 12
carousel_media_row: null

Response
Status Code: 405 Not Allowed

Thank you and have a nice day!

Hi Web-Dorado Team,

That was it! I went into my server security settings and indeed there was a firewall setting that when I turned off the 403 forbidden error went away, and I can now open the pictures without issue.

Thank you very much for taking the time and expertise to look into my issue. It is very appreciated.