For the price support is lacking

  • I am having issues with 2 forms I have created. I opened a ticket on their website. Their support found a form that works. Not either of the two broken. I replied with the URLs of the forms that are broken. and login credentials. That was 10/7/2016. I am here 10/10/2016 with no reply. No progress, and a boss wondering when I will launch his new site. Looking in firebug I am seeing “POST data request size limit has been reached by Firebug” It looks like on submit everything about the form is sent over. The styles, the images used in the form. I installed an SSL certificate and this plugin broke. I had to roll back to 3.0.6 from 3.0.7. I am getting very frustrated.

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  • Plugin Contributor Zach Skaggs

    (@wpnzach)

    I apologize for the support delay. Between 10/7 and 10/10 is a weekend, and we generally don’t provide support assistance over the weekends. We mention this on our contact page (https://ninjaforms.com/contact/, but I just wanted to let you know in case you missed it because it seems that was not your expectation.

    In 3.0.7, we fixed the issue you are discussing about reaching the max POST size. Were you only seeing that in 3.0.7? If so, that is strange indeed. If you let me know any more details about your ticket, I will try to take a closer look at your site to see what might be going on.

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