• Resolved ajay90

    (@ajay90)


    when i enable Popup box plugin, after form Popup box close My website home page footer does not showing. please help me to fix it.

    • This topic was modified 1 year, 8 months ago by ajay90.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @ajay90,

    Thank you for the topic.

    I am sorry for the problem you are experiencing.

    I have already passed your case to our Development Team for further investigation.
    I will get back to you as soon as I receive an answer from our Development Team.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @ajay90,

    Thank you for your patience.

    Our Development Team has checked out the case.
    I want to mention, that the Theme you are using uses the CSS position property to set your footer in the right place.?
    It had a conflict with our popup, due to which the following?case occurred?for you.

    Our Development Team has written a new?CSS?code to fix the problem.?
    Please take this?CSS?code and insert it into the?Popups > particular?popup >?Styles tab?>?Custom?CSS?option.?

    html.pb_enable_scroll {
    ? ?position: relative;
    }

    Please check this and let us know about the outcome.

    Thank you.

    Thread Starter ajay90

    (@ajay90)


    I wrote the above code but it’s still not working.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @ajay90,

    Thank you for your reply.

    I have passed your request to our Development Team for further investigation of your case.
    They will check it out and we will get back to you as soon as possible.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @ajay90,

    Thanks for your patience.

    Our Development Team has checked and noticed a case connected to the CSS priority.
    Please add the !important and check the case again.

    So, the Custom CSS code you need to insert is the following:

    html.pb_enable_scroll {
    position: relative !important;
    }


    Also, make sure to clear all the caches after inserting the CSS code.
    See the screenshot below:

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @ajay90,

    We’re?closing?this ticket for now as we last heard from you 3 days ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.
    For a new query, feel free to open a new topic. Our customer care specialists will be happy to help you.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Footer not Showing’ is closed to new replies.