Footer Links – Mobile vs Desktop

  • Resolved anim8tr

    (@anim8tr)


    3 weeks, 6 days ago

    My Terms & Conditions link (in my footer) leads to a different page when using a mobile device vs a desktop setup. The mobile version goes to my “Coming Soon” page (I’m not live yet with WooCommerce), the desktop version goes to the correct T&C page. Why is this?

    I’ve checked WC Settings -> Advanced setup for the Terms and Conditions and it is pointing to the correct live version of this page. Why does the mobile version go to the “Coming Soon” page?

    Status Report Shows:

    System Status Report

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.3.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 8.2.24
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.4

SUHOSIN Installed: –
MySQL Version: 8.0.36-28
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 224
blocks: 10
custom_css: 10
customize_changeset: 13
display_type: 20
featured_item: 8
mc4wp-form: 1
nav_menu_item: 55
nextgen_proof: 1
ngg_album: 16
ngg_gallery: 33
ngg_order: 4
ngg_pictures: 274
ngg_pricelist: 3
ngg_pricelist_item: 75
page: 133
photocrati-comments: 70
post: 41
product: 105
revision: 27
ux_template: 2
wp_block: 3
wp_global_styles: 2
wp_navigation: 1
wp_template: 2
wpcf7_contact_form: 5
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3
Contact Form 7: by Takayuki Miyoshi – 5.9.8
Enable Media Replace: by ShortPixel – 4.1.5
Export media with selected content: by Joost de Keijzer – 2.1.4
FileBird Pro: by Ninja Team – 6.4.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.2.0
IndexNow: by Microsoft Bing – 1.0.3
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 3.3.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.18
Nextend Social Login: by Nextendweb – 3.1.15
OptinMonster: by OptinMonster Popup Builder Team – 2.16.7
Speed Optimizer: by SiteGround – 7.6.8
Security Optimizer: by SiteGround – 1.5.6
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooPayments: by WooCommerce – 8.4.0
WooCommerce PayPal Payments: by WooCommerce – 2.9.3
WooCommerce: by Automattic – 9.3.3
Yoast SEO Premium: by Team Yoast – 23.7
Yoast SEO: by Team Yoast – 23.7
Photo Engine (WP/LR Sync): by Jordy Meow – 6.4.1
YITH WooCommerce Wishlist: by YITH – 4.0.0

### Inactive Plugins (8) ###

Custom Permalinks for WooCommerce: by Meow Crew – 1.6.1
Mailchimp for WooCommerce: by Mailchimp – 4.4.1
NextGEN Gallery: by Imagely – 3.59.5
NextGEN Pro: by Imagely – 3.21.0
Tidio Chat: by Tidio LLC – 6.0.21
WooCommerce Product Options: by Barn2 Plugins – 1.6.8
WordPress Importer: by wordpressdotorg – 0.8.3
WPForms Lite: by WPForms – 1.9.1.5

### Dropin Plugins () ###

object-cache.php: Memcached

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 15 KB

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: ? Page visibility should be public
Checkout: ? Page visibility should be public
My account: ? Page visibility should be public
Terms and conditions: #10834 - /terms-and-conditions/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.19.6
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/cart/mini-cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/order-received.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/header.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php


### WooPayments ###

Version: 8.4.0
Connected to WPCOM: ? No
Logging: Disabled

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled
PayPal Shipping Callback: –
Apple Pay: –
Google Pay: –
Fastlane: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
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pattern-toolkit-full-composability
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remote-free-extensions
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printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
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Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ? Next scheduled: 2024-10-27 13:59:28 -05:00
Options: ?
Notes: 70
Onboarding: skipped

### Action Scheduler ###

Complete: 65
Oldest: 2024-09-25 21:11:38 -0500
Newest: 2024-10-26 10:16:25 -0500

Failed: 12
Oldest: 2024-02-05 07:59:33 -0600
Newest: 2024-09-08 08:25:53 -0500

Pending: 1
Oldest: 2024-10-26 14:48:37 -0500
Newest: 2024-10-26 14:48:37 -0500


### Status report information ###

Generated at: 2024-10-26 10:40:32 -05:00

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @anim8tr ,

    Thanks for reaching out. It looks like you’ve covered the basics well by checking the WooCommerce Settings > Advanced for the Terms and Conditions page. I’ve also reviewed the system status report, and everything seems to be configured correctly. No immediate red flags that could cause the mobile redirection issue are present.

    Since the issue differs on mobile, it might be caused by a mobile-specific setting or a cache issue. Here’s what you can do:

    1. Ensure your ‘Coming Soon’ mode is not accidentally activated for mobile users or through a mobile detection plugin.
    2. Visit your site on a mobile device in incognito mode to bypass any local caches.
    3. Confirm your plugins and theme are fully updated – they can sometimes cause unexpected behavior when outdated.
    4. Review your site’s .htaccess file or any redirection rules that might be device-specific. If you made modifications before.

    Let me know how it goes.

    Thread Starter anim8tr

    (@anim8tr)

    Thank you for the suggestions. I double-checked all of the settings you mentioned and did not find any plug-in or setting that would redirect a mobile based T&C link to a “Coming Soon” page OR any mobile specific setting that would do this.

    I even disabled all WC payment plug-ins, cleared my cache and retried to no avail. Lastly I copied the link to the “Coming Soon” content that I am redirected to (when clicking on the T&C link on a mobile device) and tried that same link on my desktop. On my desktop it shows the correct T&C content, not the Coming Soon content. Not sure what the trigger is for “Coming soon” on the T&C page, but it’s still not working correctly when using a mobile device.

    It’s possible that I should just have different T&C content for a content only site vs a site with content and commerce until I go live with WC…

    • This reply was modified 3 weeks, 5 days ago by anim8tr.
    Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi @anim8tr, thanks for the additional info. I had another look at your site from both a desktop and mobile browser. For me, both version linked to /terms-and-conditions/ and both showed the Great things are on the horizon page.

    It’s possible the difference is between being logged in as the Admin (such as you may be on your desktop device) and not. The Admin won’t be redirected so that they can see the content while working on it. Meanwhile, non-logged-in visitors will be redirected.

    You can test this theory;

    1. On your desktop: launch an incognito/private window so that you’re not logged in. I would expect that, in that window, you are now also redirected to the coming soon page.
    2. On your mobile: log into your site. Can you now access the content the same as on your desktop?

    Let us know what you find.

    Thread Starter anim8tr

    (@anim8tr)

    Thanks for that suggestion. I logged in as an Admin on my mobile device and you are correct, the T&C page showed up as created. After logging out, that url went back to showing the “Coming Soon” content. What I’m hoping for is to NOT show the “Coming Soon” content for the live T&C page. I have not tested this on my desktop yet because I’m out of town right now. I’ll check that out in a few days.

    Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi @anim8tr, glad you at least solved why you’re seeing two different types of content.

    I don’t recognise any of your plugins as ones that add coming soon features. WooCommerce itself has a Coming Soon Mode, but it doesn’t quite sound like what you’re experiencing. Follow that link to check the settings, just to be sure.

    Other sources of Coming Soon content could be

    • your theme
    • a page builder
    • specifics settings of a block used in the content of the T&C page
    • template overrides

    If you checked all of the above and still can’t find where its coming from, then a conflict test will be needed. Here’s how to test for plugin and theme conflicts.

    Let us know what you find!

    Thread Starter anim8tr

    (@anim8tr)

    Sorry for the delayed response. I’m finally at home where I can test the logged-in Admin settings on a desktop and mobile device. I do see different content when I am logged in. Both desktop and mobile devices DO act the same whether or not I’m logged in as an Admin or not.

    That said, it’s only the Terms and Conditions page that is acting differently if logged in as an Admin. The Privacy Policy content always shows regardless of if I’m logged in or not.

    I reviewed the URL you sent (“Coming Soon Mode“). In this, both pages (PP and T&C) are considered Store Pages, but it’s only the Terms and Conditions page that shows up with the Coming Soon (if NOT logged in). So there’s also different behavior between both those pages regardless of Mobile vs Desktop.

    Is it possible to make the T&C page a non-Store page so that it shows up without Coming Soon content?

    • This reply was modified 2 weeks, 6 days ago by anim8tr.
    • This reply was modified 2 weeks, 6 days ago by anim8tr.
    • This reply was modified 2 weeks, 6 days ago by anim8tr.
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I checked the shop page on your site, and it appears that the default shop page, https://www.chipjonesstudio.com/shop/, is currently set to a “Coming Soon” mode, as are all store pages. It seems like you have set the term and condition page as store page which is why that page is appearing as coming soon too. I also noticed that you’re using a different link for shop pages: https://shop.chipjonesstudio.com/.

    To remove your Terms & Conditions page from the “Coming Soon” mode, you’ll need to remove it from the designated store pages. Here’s how:

    1. Go to WooCommerce → Settings.
    2. Click on the Advanced tab.
    3. Under Advanced, find the Terms & Conditions page setting and remove the selected page by clicking the “X” icon, as shown in this screenshot https://go.screenpal.com/watch/cZXh2lncCbl
    4. Click Save Changes.

    Let me know if this resolves the issue!



    Thread Starter anim8tr

    (@anim8tr)

    All very interesting. My live Shop IS currently at shop.chipjonesstudio.com, so the link you mentioned (/shop) is not too critical at this point. I’ll do a DNS change when needed.

    What I am trying to do is create a WooCommerce site behind the scenes and then have that go live when that’s all done. Maybe I should be doing all of my behind the scenes work on a staging server ?? (duh!)

    • This reply was modified 2 weeks, 3 days ago by anim8tr.
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Here’s a polished version:

    Hi there!

    Thank you for the update! It sounds like you’re on the right track with building out your WooCommerce site in the background before making it live.

    I’ve checked the Terms & Conditions page, and everything seems to be working fine now. Could you confirm if the issue with it redirecting to the “Coming Soon” page is resolved?

    If everything’s all set and you need further assistance with any other issues, please feel free to create a new ticket for each topic. We’re here to help!

    Thank you!

    Thread Starter anim8tr

    (@anim8tr)

    Yes, the original redirect issue to the “Coming Soon” page is resolved, but only because I have disabled WooCommerce on my live site. I’ll continue to work on this content on my Staging server.

    That said, I haven’t tested your suggestion in your post above though. It sounded like it should work, but because I’ve now moved my test site to a staging server I haven’t tested it.

    Thank you for everyone’s help on this though. It’s wonderful to see such a responsive group !!!

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello anim8tr

    Thank you for your reply.

    We are glad to be of your help. ??
    Please don’t hesitate to contact us again if you have more questions or concerns.

    Best regards.

Viewing 11 replies - 1 through 11 (of 11 total)
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