FooGallery 504 Gateway Time-out Accessing Admin Menus

Hi,

Still unable to access my settings page or any of the FooGallery menu options, any assistance gratefully received.

Regards

Hi,

I have not heard of this issue before with the 504 errors.
Do your server logs have any hints of errors?
Do you block access to external sites from your server? It could be timing out when trying to contact the freemius server.

Hi bradvin, thanks for your reply. As I am not all that familiar with add-ins and server logs, could you advise where I can find the server logs within the file structure?

Also it there some connection test that can be conducted to establish whether the Freemius server is blocked? I am not aware of any specific blocks in place.

The menu access problem occurred after the beginning of September, FooGallery worked fine before then (except for the thumbnail problems on smartphones). The host server (Fasthosts) was upgraded to PHP 7.2 fairly recently, would this have any effect?

Regards

Hi @guilttrip

PHP 7.2 should not be a problem – my local server is running 7.3 with no issues.

Contact your host and ask them how to access your site’s error logs. You should be able to see them from your control panel. I am hoping there are hints inside the error logs that can explain why you are getting the 504. You can also ask your host if they block outbound traffic.

Hi @bradvin,

I have an update from the host (Fasthosts) which may or may not be helpful…

“I have already checked this here for you and I can confirm that the issue is not server side.

The error 504 happened because of the application and the scripts runtime on the server. It does not complete within 60 seconds, which is the max time for a script.
Plugins often fail to install due to the 60 second limit so they can be installed manually.
504 simply means the script didn’t complete in 60 seconds in this instance.

Hope that helps.

Best regards,

Climen
Fasthosts Customer Support”

Regards

Hi @bradvin,

Error log text excerpt below for reference (I think this is the right one)!?

Regards

From – ssl_errors.log

[Mon Oct 28 04:20:34.480377 2019] [ssl:warn] [pid 60401] AH01909: RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name
[Mon Oct 28 04:20:38.708095 2019] [ssl:warn] [pid 32228] AH01909: RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name
[Mon Oct 28 10:29:35.090946 2019] [fcgid:warn] [pid 20943] [client 80.252.72.162:54251] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:29:35.092157 2019] [fcgid:warn] [pid 20943] (110)Connection timed out: [client 80.252.72.162:54251] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:30:39.607708 2019] [fcgid:warn] [pid 16610] [client 80.252.72.162:61147] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:30:39.608463 2019] [fcgid:warn] [pid 16610] (110)Connection timed out: [client 80.252.72.162:61147] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:05.591972 2019] [fcgid:warn] [pid 23133] [client 80.252.72.162:59561] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:05.594049 2019] [fcgid:warn] [pid 23133] (110)Connection timed out: [client 80.252.72.162:59561] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:06.740060 2019] [fcgid:warn] [pid 23680] [client 80.252.72.162:3283] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:06.740137 2019] [fcgid:warn] [pid 23680] (110)Connection timed out: [client 80.252.72.162:3283] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:29.688979 2019] [fcgid:warn] [pid 23906] [client 80.252.72.162:52899] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:29.689830 2019] [fcgid:warn] [pid 23906] (110)Connection timed out: [client 80.252.72.162:52899] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:41:35.030888 2019] [fcgid:warn] [pid 18608] [client 80.252.72.162:9279] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:41:35.031784 2019] [fcgid:warn] [pid 18608] (110)Connection timed out: [client 80.252.72.162:9279] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 11:03:38.416962 2019] [fcgid:warn] [pid 26751] [client 80.252.72.162:14173] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:03:38.418757 2019] [fcgid:warn] [pid 26751] (110)Connection timed out: [client 80.252.72.162:14173] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:04:39.900315 2019] [fcgid:warn] [pid 22794] [client 80.252.72.162:49913] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:04:39.901420 2019] [fcgid:warn] [pid 22794] (110)Connection timed out: [client 80.252.72.162:49913] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:05:24.819762 2019] [fcgid:warn] [pid 29428] [client 80.252.72.162:1053] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:05:24.821181 2019] [fcgid:warn] [pid 29428] (110)Connection timed out: [client 80.252.72.162:1053] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:05:26.417817 2019] [fcgid:warn] [pid 29608] [client 80.252.72.162:3635] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:05:26.417891 2019] [fcgid:warn] [pid 29608] (110)Connection timed out: [client 80.252.72.162:3635] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 13:35:04.258733 2019] [ssl:warn] [pid 1767] AH01909: RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name
[Mon Oct 28 13:35:12.329095 2019] [ssl:warn] [pid 1767] AH01909: RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name
[Mon Oct 28 15:57:08.623275 2019] [fcgid:warn] [pid 34444] [client 80.252.72.162:8953] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/
[Mon Oct 28 15:57:08.624712 2019] [fcgid:warn] [pid 34444] (110)Connection timed out: [client 80.252.72.162:8953] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/
[Mon Oct 28 15:58:14.992160 2019] [fcgid:warn] [pid 29261] [client 80.252.72.162:12591] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/
[Mon Oct 28 15:58:14.992874 2019] [fcgid:warn] [pid 29261] (110)Connection timed out: [client 80.252.72.162:12591] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/

Hi @bradvin sorry to chase but is it possible to give me an update on when the logs I submitted could be checked. Currently I am unable to use the product (no access to galleries, or settings).

Regards.

Hi

Nothing jumped out at me looking at those logs. You can see timeouts occurring from a number of URL’s – I would suggest that you send that to your host and ask them why you are getting these timeouts

Hi @bradvin,

As recommended, I contacted my host (Fasthosts) and received the reply copied further below…

Since then I have deactivated ALL plugins including FooBox and still I get the timeout error. I then activated just FooGallery and FooBox and still no joy.

For reference, I am using the Fotografie Theme, Version: 2.0.2 By Catch Themes.

Reply from Fasthosts:

I do apologise for the inconvenience this issue has caused you.

As per checking here, there were no issues on the server where the website is hosted. I would really suggests for you to check the plugins and themes you are using as one of this could cause the 504 error. I would suggests for you to disable all the plugins and re-enable them one by one and check the site everytime. If the site returns the 504 error, that plugin that you have just enabled is the cause of it.

Should you have any other concerns and clarifications, please reply to this email.

Best regards,

Climen
Fasthosts Customer Support

Hi @guilttrip,

Sorry to hear you’re still having issues.

If you’ve disabled all plugins and you’re still experiencing the 504 errors then it definitely suggests something not right with your hosting despite what they are saying.

The thing that stands out in the logs to me is “RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name” which indicates there is a problem with the configuration of the SSL certificate for thirty5.co.uk.

Please chase your web host up about that and see how you get on. Sorry we can’t help further with this but clearly if it’s still happening with all plugins deactivated then it’s not directly related to FooGallery / FooBox. ??

Hi @phillcoxon @bradvin,

Whilst I await a further Host provider response to the SSL query, I discovered the following which may help to give a clue as to what is happening:

In the Admin console, when I hover the mouse on the FooGallery Settings menu, the link displayed in the status bar (at the bottom of the screen) is:
https://www.thirty5.co.uk/wp-admin/edit.php?post_type=foogallery&page=foogallery-settings

This is the link that times out with the 504 error (as do ALL FooGallery sub menu options).

I discovered however (from other peoples posts) that I CAN browse the setting page by entering:
https://www.thirty5.co.uk/wp-admin/admin.php?page=foogallery-settings

Does this mean that the links are incorrect in the menu structure?
Whether or not this is the case, can you provide the links that I could use to access my Galleries and to add a new Gallery as a temporary work around?

Regards

Hi @phillcoxon @bradvin

I do not consider this topic resolved as I am unable to access my existing Galleries or to add any new ones.

Regards

Hi @guilttrip,

Sorry for the slow delay.

Would you please try saving your permalinks and see if that makes a difference? This will cause the .htaccess file to be rewritten which could fix potential errors there.

Apart from that it’s very hard to say what’s going on. Based on the fact that it’s extremely rare for us to have 504 errors reported to us it’s unlikely to be FooGallery causing the problem. More often than not it is another active plugin that is causing an issue and as a result FooGallery isn’t able to work properly.

My suggestion would be to do a full back up and then deactivate all plugins apart from FooGallery temporarily. Then test FooGallery to see if the redirects are working. If so you will know it’s another plugin and can start activating them one at a time to isolate the one that is causing the conflict with FooGallery.

If you have any redirect plugins that would be a good place to start testing.

I’m still concerned about the “RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name” error messages in your logs. If the SSL certificate does not match your server name then that may be blocking access to urls / resources so once again I’d suggest chasing that up with your web host.

Let me know how you get on.

Hi @phillcoxon ,

I have deactivated all other plugins and retested just with FooGallery but this has made no difference at all.

I can still access the settings page using the link accidentally discovered previously (see my above messages). The galleries can be viewed but there is still no way of accessing the galleries or other sub menu items in the admin menus to make any changes / additions.

I discovered however if I try to access the galleries by entering:

https://www.thirty5.co.uk/wp-admin/admin.php?page=foogallery-galleries

(A guessed link) I get a “Sorry, you are not allowed to access this page” error message .

Regards

Hi @guilttrip,

Sorry for the slow response – we missed seeing your reply until now.

Are you still having this issue? If so I really don’t know what other advice to offer you at this stage.

Given we’ve had almost no reported issues of 504 errors from other customers it strongly suggests that either another plugin/theme is conflicting with FooGallery or there may be something funky going on with your hosting server setup that is causing some sort of timeout issue.

Here are some articles that discuss the “Sorry, you are not allowed to access this page” error and offer steps to resolve it:

https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress

https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

Please do make a full backup of your site before making any significant changes.

You can also ask your hosting company to see if they can offer any additional suggestions.

Good luck with solving the issue.