Foobox not working big images

  • Resolved fpanisello

    (@fpanisello)


    2 years, 5 months ago

    I have installed FooGallery & Foobox plugins. Images open up in the right lightbox, but after a moment it opens in a new page and I have to use the back button to get back to the page.

    It seems it only happens with big images.

    You can see an example here:

    https://www.ipss-online.org/fundacio/

    Only the first image opens in the lightbox properly.

    Regards.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support elviiso

    (@elviiso)

    Hi @fpanisello

    Kindly go to the Edit page of that particular gallery and ensure that “Thumbnail Link” is set to “Full size Image” and “Lightbox” is set to “FooBox” as shown in the image linked below: https://prnt.sc/c1SFei_EfzJC

    Kind regards,
    Elvis.

    Thread Starter fpanisello

    (@fpanisello)

    Hi Elvis,

    the gallery is already configured that way, as you can see in the image:

    https://prnt.sc/7u01lgMastfd

    Thanks,
    Francesc.

    Plugin Support elviiso

    (@elviiso)

    Hi @fpanisello

    Sorry for the delayed response.

    I’d like to kindly ask you to enable FooGallery Debug Comments for us so that we can be able to effectively assist you with this.

    To do so, kindly navigate to FooGallery -> Settings -> Advanced and click on the “Enable Debug” checkbox option as shown in the image linked here: https://prnt.sc/26jlt5a

    Don’t forget to save changes. This will help us investigate this issue further. Once done, kindly let me know.

    Thanks in advance.

    Kind regards,
    Elvis

    Thread Starter fpanisello

    (@fpanisello)

    Hi Elvis,

    we have enabled debugging.

    If you need an admin user to access the backend, please let me know.

    Thanks a lot.
    Francesc.

    Plugin Support elviiso

    (@elviiso)

    Hi @fpanisello

    I may need access to your backend to investigate this further. Could you kindly reach out to me via elvis at fooplugins dot com where we can continue this correspondence? Thanks.

    For now, I will be marking this as resolved since we’ll be continuing all of our discussions via email.

    Kind regards,
    Elvis.

    • This reply was modified 2 years, 5 months ago by elviiso.
    Thread Starter fpanisello

    (@fpanisello)

    Hi Elvis,

    I’ve created a new admin user for you. You’ll receive an email with instructions.

    Regards,
    Francesc.

    Thread Starter fpanisello

    (@fpanisello)

    Hi Elvis,

    did you receive the access data?
    I look forward to your comments.

    Regards,
    Francesc.

Viewing 7 replies - 1 through 7 (of 7 total)
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