Foo Gallery can’t produce thumbnails

Hi @dinoking

Kindly follow this guide on how to resolve the “Thumbnail Generation Alert” warning: https://fooplugins.com/documentation/foogallery/troubleshooting-foogallery/thumbnail-generation-alert-help/

Kindly try the tips in this guide and let us know how it goes.

Kind regards,
Elvis.

Hi @elviiso, thanks for the quick response.

I already have read through that and tried those suggestions. Any other ideas?

These are the resize errors I am getting:

”
BMP Resize to 50×50
=======================================
URL : https://jamescarsondesign.com/wp-content/plugins/foogallery/includes/thumbs/default/tests/test6.bmp
Error : WP_Error Object
(
[errors] => Array
(
[image_no_editor] => Array
(
[0] => No editor could be selected.
)

)

[error_data] => Array
(
)

[additional_data:protected] => Array
(
)

)

Remote Resize to 50×50
=======================================
URL : https://assets.fooplugins.com/test.jpg
Error : WP_Error Object
(
[errors] => Array
(
[error_loading_image] => Array
(
[0] => File doesn’t exist?
)

)

[error_data] => Array
(
[error_loading_image] => https://assets.fooplugins.com/test.jpg
)

[additional_data:protected] => Array
(
)

)

Media Resize to 50×50
=======================================
URL : https://jamescarsondesign.com/wp-content/uploads/2021/04/hair-color.jpg
Error : WP_Error Object
(
[errors] => Array
(
[error_loading_image] => Array
(
[0] => File doesn’t exist?
)

)

[error_data] => Array
(
[error_loading_image] => https://jamescarsondesign.com/wp-content/uploads/2021/04/hair-color.jpg
)

[additional_data:protected] => Array
(
)

)
“

Hi @dinoking

Could you kindly go to your WordPress admin dashboard and navigate to FooGallery -> System Info and then copy the system information and paste all of that content to your response to this message?

Thanks in advance.

Kind regards,
Elvis.

FooGallery version : 2.0.39
WordPress version : 5.7.2
Activated Theme : Astra
WordPress URL : https://jamescarsondesign.com
PHP version : 7.3.2
Thumb Engine : default
PHP GD : Loaded (V2)
PHP Imagick : Not found!
WP Image Editor : FooGallery_Thumb_Image_Editor_GD
Thumbnail Generation Test : https://jamescarsondesign.com/wp-content/plugins/foogallery/assets/logo.png
HTTPS Thumb Mismatch : None
Available Image Editors : Array
(
[0] => FooGallery_Thumb_Image_Editor_Imagick
[1] => FooGallery_Thumb_Image_Editor_GD
)

PHP Open SSL : Loaded
PHP HTTP Wrapper : Found
PHP HTTPS Wrapper : Found
PHP Config[allow_url_fopen] :
PHP Config[allow_url_include] :
Extensions Active : Array
(
)

Sorry, here’s the full one:

FooGallery version : 2.0.39
WordPress version : 5.7.2
Activated Theme : Astra
WordPress URL : https://jamescarsondesign.com
PHP version : 7.3.2
Thumb Engine : default
PHP GD : Loaded (V2)
PHP Imagick : Not found!
WP Image Editor : FooGallery_Thumb_Image_Editor_GD
Thumbnail Generation Test : https://jamescarsondesign.com/wp-content/plugins/foogallery/assets/logo.png
HTTPS Thumb Mismatch : None
Available Image Editors : Array
(
    [0] => FooGallery_Thumb_Image_Editor_Imagick
    [1] => FooGallery_Thumb_Image_Editor_GD
)

PHP Open SSL : Loaded
PHP HTTP Wrapper : Found
PHP HTTPS Wrapper : Found
PHP Config[allow_url_fopen] : 
PHP Config[allow_url_include] : 
Extensions Active : Array
(
)

Gallery Templates : Array
(
    [0] => default
    [1] => image-viewer
    [2] => justified
    [3] => masonry
    [4] => simple_portfolio
    [5] => thumbnail
    [6] => polaroid_promo
    [7] => grid_promo
    [8] => slider_promo
)

Lightboxes : Array
(
    [foogallery] => FooGallery PRO Lightbox (Not installed!)
    [foobox] => FooBox (Not installed!)
)

Settings : Array
(
    [gallery_template] => default
    [gallery_sorting] => 
    [default_gallery_settings] => 0
    [caption_title_source] => caption
    [caption_desc_source] => desc
    [thumb_engine] => default
    [thumb_jpeg_quality] => 90
    [default_crop_position] => center,center
    [thumb_resize_upscale_small_color] => rgb(0,0,0)
    [language_imageviewer_prev_text] => Prev
    [language_imageviewer_next_text] => Next
    [language_imageviewer_of_text] => of
    [language_images_count_none_text] => No images
    [language_images_count_single_text] => 1 image
    [language_images_count_plural_text] => %s images
    [enable_custom_ready] => on
    [override_thumb_test] => on
    [custom_js] => 
    [custom_css] => 
    [default_retina_support] => Array
        (
            [2x] => false
            [3x] => false
            [4x] => false
        )

)

Active Plugins : Array
(
    [0] => foogallery/foogallery.php
    [1] => duplicate-post/duplicate-post.php
    [2] => elementor/elementor.php
    [3] => folders/folders.php
    [4] => qi-addons-for-elementor/class-qiaddonsforelementor.php
    [5] => w3-total-cache/w3-total-cache.php
    [6] => wp-file-manager/file_folder_manager.php
    [7] => wp-mail-smtp/wp_mail_smtp.php
    [8] => wpforms-lite/wpforms.php
)

Hi @dinoking

Could you kindly try enabling “Force GD Library” on the FooGallery settings page under the Images tab and save changes to see if that fixes the problem? If you have a cache plugin or any caching mechanism, kindly clear the cache after doing so. Thanks in advance.

Kindly let me know how it goes.

Kind regards,
Elvis

Hi @dinoking

We haven’t heard from you in a while, so we presume the problem has been resolved and we’re closing this support ticket.

If you are still experiencing the problem, then please open a new support ticket.

Regards,
Elvis.