Hi Everybody,
Very sorry about this but this somehow managed to fly under our radar!
As you’re both Vantage Premium users, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on this page. Please reference this thread.
Preface: This is not a widespread problem
The most likely cause of this issue is a plugin conflict. Would you mind running a quick plugin conflict test?
You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue. You’ll need to clear all your caches after disabling your plugins. So just to confirm, double check if the issue is coming up while all other plugins are disabled.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue. Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If this doesn’t help resolve it I’ll need access to check out what’s going on. Please email us by following the above instructions so we can access for access. (we’re technically not allowed to on www.remarpro.com)