• Resolved Scott_McCoy

    (@scott_mccoy)


    What am I doing wrong? I change the question font sizes and they don’t save. Can’t change the font size at all.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear?@scott_mccoy,

    Thank you for the topic.

    As far as I understand, you are trying to change the Question Font size from Admin Dashboard to, for example, 20, then save the quiz, but the changes are not saved for you. 

    Please provide us with the following information for further investigation of your case.

    1. The link, where the given survey is located.
    2. The survey version you are using.?
    3. The PHP version you are using.?

    Looking forward to your reply. 

    Thank you.

    Thread Starter Scott_McCoy

    (@scott_mccoy)

    How do I provide this information without it being public???

    Thread Starter Scott_McCoy

    (@scott_mccoy)

    Survey v7.1.4
    PHP v8.1

    Thread Starter Scott_McCoy

    (@scott_mccoy)

    I’ve changed other settings, colors, fonts on this page. They all seem to save fine. It’s just the question styles font size and question styles font size on mobile fields that don’t save and revert back to “16” every time.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @scott_mccoy,

    Thank you for your reply.

    We have checked and noticed that there was a problem with that version.
    I want to mention, that our Customer Care Specialists along with the Development Team are ready to solve the problem as soon as possible.

    As you are using the Pro version of the plugin, please contact us via this form for further investigation of your case. We will provide you with the new fixed zip file as soon as possible.

    Commercial products are not supported in these forums.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    For other readers, please note, that the customer contacted us via email and we have solved the problem by providing a new fixed zip file.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @scott_mccoy,

    We’re excited to announce that a New update of the Survey Maker plugin has been released!
    We have fixed your requested issue in the?plugin?and updated it accordingly on our website.

    * Fixed: Question font size save issue
    * Fixed: Answer font size save issue

    So, you can update the plugin to the latest version and check the case again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Font Sizes Not Working’ is closed to new replies.