Font issue on Mobile Viewing

It sounds to me like the word importer is your issue. My guess is it probably does not work very well with foreign characters. You probably need to make sure that you are adding plaintext into the email message. We have also heard that Some people have had more luck starting a new message after our recent update to get characters to encode properly.

Lastly, you can try adjusting the sending encoding under the sending account settings, but I would not recommend doing that unless you exhaust all other options or you really know what you’re doing.

Hi guys im back after few months :)..

i found a new char problem for me.. When using utf8.. everything ok.

But for the broken char of turkish, choosing iso-8859-9 stops sending.. with utf8 sending works.

also 8859-9 turns with a error “” charset `ISO-8859-9′ not supported, assuming iso-8859-1 “”

should i tweak phpmailer-class ? or anything else which is healtier ??

Yours..

We’ll take a look. Is it a particular browser?

No its not =)

Chrome 31.0.1650.57
Explorer 11.0.9600

Still facing

This is bad for you to response very slowly or behaving like its up to you to leave a reply to the posts.. whatever it is i feel like that..

i am here about 5 months watching you guys .. and already made my clients pro member.

But we CANT F?X TH?S CHAR ?SSUE.. THERE ?S ALWAYS A PROBLEM W?TH TH?S. AND I GOT BORED OF MY CL?ENTS SAY?NGS.. HOW THE HECK AM I GONN F?X TH?S

Sorry that you’re feeling frustrated. We appreciate that you’ve referred us to others.

We aren’t ignoring you. We discussed this in our last meeting. We just aren’t sure what/where the issue is yet.

Please click the following link for instructions on what info to provide support. Remove your URL from the output.

https://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

Screenshots may help too.

Also, please understand that this is the free support area. We respond to everything but need to prioritize pro issues and fixes. If one of your pro clients is having the issue have them open a support ticket and we will move it further up our list.

Thanks!

Just wanted to let you know that this has been written up as an official bug.

Could you also confirm:

Everything works fine with UTF except for the Turkish character? When trying to fix the Turkish character issue with UTF, you tried iso-8859-9, which does not send it all. Is that a correct summary of the issue? If so, I would like to add that clarification to our bug report to help the developer fix.

We may Have some additional questions. We would also appreciate it if you could provide the output from your support tab. please remove your URL from the output.

https://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

hey itdoug.. Yes thats what i have been experiencing.. ? meen with “not sending all” is When i push “Start Sending Mails” nothing happens, just the pop-ups and waits for a long while.. no sending.. But when i swithc to iso-8859-15 / UTF / iso-8859-1 sending works.. But this time the fonts are broken =)..

I have tried to edit sendpress-sender php.. not worked.. i didnt go further not to mess up..

Thanks for the replies..

This a nonpro client system info.. new build up.

### Begin System Info ###

## Please include this information when posting support requests ##

Multi-site:               No

SITE_URL:                 **
HOME_URL:                 **

SP Version:              0.9.6.3
WordPress Version:        3.6.1

Platform:                 Windows
Browser Name:             Chrome
Browser Version:          31.0.1650.57
User Agent String:        Mozilla/5.0 (Windows NT 6.3; WOW
			  64) AppleWebKit/537.36 (KHTML, l
                          ike Gecko) Chrome/31.0.1650.57 S
                          afari/537.36

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

Sending Method: 		  SendPress_Sender_Website

PHP Version:              5.3.3-7+squeeze17
MySQL Version:            5.5.29-30.0
Web Server Info:          Apache

PHP Memory Limit:         128M
PHP Post Max Size:        32M

WP_DEBUG:                 Disabled

WP Table Prefix:          Length: 3 Status: Acceptable

Show On Front:            posts
Page On Front:             #0
Page For Posts:            #0

Session:                  Disabled
Session Name:             PHPSESSID
Cookie Path:              /
Save Path:                /home/**/tmp
Use Cookies:              On
Use Only Cookies:         On

UPLOAD_MAX_FILESIZE:      32MB
POST_MAX_SIZE:            32MB
WordPress Memory Limit:   40MB
WP_DEBUG:                 Off
DISPLAY ERRORS:           On (1)
FSOCKOPEN:                Your server supports fsockopen.

ACTIVE PLUGINS:

SendPress: Email Marketing and Newsletters: 0.9.6.3
Ultimate Coming Soon Page: 1.10.0
WordPress SEO: 1.4.19
WP-Mail-SMTP: 0.9.3

CURRENT THEME:

Explorable

### End System Info ###

We have a fix completed for your issue. It has not been released yet, but it will be part of the next free release. Could be up to 1-3 weeks before it is released since there are a few more features and fixes that will get included. If we get a little bit closer to a stable version, you can download an early release. But it’s not quite ready yet.

hey itdoug.

i appreciate this!

Thanks for this quick fix. its a good day for us who uses iso related senders =))

Hey guys today i have a new problem with the sending method..

Multi-site: No

SITE_URL: **
HOME_URL: **

SP Version: 0.9.7.2
WordPress Version: 3.6.1

Platform: Windows
Browser Name: Chrome
Browser Version: 31.0.1650.63
User Agent String: Mozilla/5.0 (Windows NT 6.3; WOW
64) AppleWebKit/537.36 (KHTML, l
ike Gecko) Chrome/31.0.1650.63 S
afari/537.36

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

Sending Method: SendPress_Sender_Website

PHP Version: 5.3.3-7+squeeze18
MySQL Version: 5.5.29-30.0
Web Server Info: Apache

PHP Memory Limit: 128M
PHP Post Max Size: 32M

WP_DEBUG: Disabled

WP Table Prefix: Length: 3 Status: Acceptable

Show On Front: posts
Page On Front: #0
Page For Posts: #0

Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /home/**/tmp
Use Cookies: On
Use Only Cookies: On

UPLOAD_MAX_FILESIZE: 32MB
POST_MAX_SIZE: 32MB
WordPress Memory Limit: 40MB
WP_DEBUG: Off
DISPLAY ERRORS: On (1)
FSOCKOPEN: Your server supports fsockopen.

///////

another site working on right now.. im doing everything same with the previous websites i have completed, same hosting same vs everything same.. But its not sending.. when i get on to the sending account under settings.. pop up appers and says this..

The following From address failed: root@localhost : MAIL not accepted from server,501,Your domain does not seem to be valid. Could not find MX record for your domain.
SMTP server error: Your domain does not seem to be valid. Could not find MX record for your domain.

SMTP server error: Your domain does not seem to be valid. Could not find MX record for your domain.

SMTP -> FROM SERVER:220 cluster05.***.com

SMTP -> FROM SERVER: 250-***.com [**.**.**.70], this server offers 5 extensions
250-AUTH LOGIN
250-SIZE 53248000
250-HELP
250-AUTH=LOGIN
250 XSAVETOSENT

SMTP -> FROM SERVER:501 Your domain does not seem to be valid. Could not find MX record for your domain.

SMTP -> ERROR: MAIL not accepted from server: 501 Your domain does not seem to be valid. Could not find MX record for your domain.

The following From address failed: root@localhost : MAIL not accepted from server,501,Your domain does not seem to be valid. Could not find MX record for your domain.
SMTP server error: Your domain does not seem to be valid. Could not find MX record for your domain.

I am using Wp-Mail-Smtp Plugin to switch from PHP Mail to SMTP Sending.. This is working on the other sites perfectly.. also i have checked the MX Records and all are done.. and same with the others..

It sounds as if you do not have a from address set in your sendpress basic styles settings. The server maybe rejecting the message because it does not have a proper from address. Could you take a look and/or provide a link with a screenshot of your basics styles and settings?