Font does not load correctly

Hello,

Go to Dashboard > Elementor > Settings > General – enable the ‘Disable Default Colours’ and ‘Disable Default Fonts’ option. Clear cache or use a different browser to see the changes.

Still not working :/

I tested this issue on my end it works for me. Did you clear cache after enabling the option for ‘Disable Default Colours’ and ‘Disable Default Fonts’. I’m still seeing the Elementor settings for the font in the source code.

Yes, I disabled the default fonts:

https://heptalab.com.br/wp-content/uploads/2019/02/5F85D7B3-2D79-42CF-9CF3-D7BF91135CE0.png.jpg

And also cleared the entire cache

You need to check these boxes to disable the default settings. Click on the checkboxes to enable it.

I forgot to check, literally haha but, it still does not work for me.. if for you, load righ like this print ( https://heptalab.com.br/wp-content/uploads/2019/02/52A2B43F-4469-46EC-913B-9DF01C944BB3.png.jpg ), can you send me?

Hello @cristianomendes, I have also tried and no problem for me either, it is a quite weird issue, I have tried to add the font manually on your site, it doesn’t work, have you tried to disable your plugins except Ocean Extra and Elementor?

I have disabled the plugins but for me, still the same :c can you access and check for me @oceanwp?

Hi @cristianomendes, unfortunately, the free support forum is very restricted, I cannot ask you your login details and I cannot access your site, I’m very sorry but they are the forum rules.

Even with pre purchase support?

I’m not allowed anymore to ask users to open a pre-purchase ticket, I didn’t know before but it is against the forum rules, sorry.

Ok. Thank you.

I’m very sorry for that, so far, without being able to access your site, I really cannot know what can be wrong.

It’s ok.. I’ll keep trying. See ya (:

These Google fonts are not loading, maybe that’s the problem?

https://heptalab.com.br/wp-content/uploads/2019/03/595655F0-A575-4B53-B587-3105C98D6878.png.jpg

https://heptalab.com.br/wp-content/uploads/2019/03/BD89B67B-0B83-4A7E-9B39-2DDE33A00C25.png.jpg