Follow up sent out after purchase

  • Resolved qwik3r

    (@qwik3r)


    3 years, 4 months ago

    I often have customers send me confused emails when they receive a follow up after they completed a purchase.

    For example, one such customer said they had “problems” checking out, which I guess could trigger the follow up email. They received that follow up AFTER they finalized their purchase. How can this be? Would it occur if they started a completely NEW order that wasn’t part of the old one? As in maybe shut down the browser, cleared their cache, whatever etc? THat’s the only thing I can think of that would make them receive the original follow up.

    Thanks.

Viewing 1 replies (of 1 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @qwik3r,

    Apologies for the delay in response.

    Yes, you are right. If the user started the new order by closing the browser or not using the recovery link from the email, it would be considered a new order as the session is different for both orders.

    In this case, the plugin will send the follow-up emails for the previously abandoned cart as it was not completed.

    Again, the plugin check if the same user has already purchased the same products within 30 days, then the plugin does not send the emails.

    Hope it clarifies.

Viewing 1 replies (of 1 total)
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