Folders exist but are no longer visible

  • Resolved Arnd Zanduino

    (@zanduino)


    1 year, 1 month ago

    I’ve been using filebird lite for a long time with no issues.

    I created a top-level folder yesterday and moved some images into it. When I returned to the media library view I saw that the folder wasn’t showing; and I assumed that I’d done something wrong and tried to create it again, but I got an error message to the effect that the folder already existed.

    I have since de-installed filebird lite and manually deleted the “rfb_fbv” and “rfb_fbv_attachment_folder”. Then I re-installed and activated filebird lite and created a new folder, moved a file into it and did a screen refresh. The folder is not showing (I am shown the “Add your first folder” message). If I look into the 2 database tables the folder has been added, as has the image.

    What could be going wrong?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mialewp

    (@mialewp)

    Hi @zanduino,

    Thanks for contacting us.

    It seems there was a bug on your site. Please reach out to our technical support via ninjateam.org/support.

    Our dev would like to check further on that if it’s possible.

    We look forward to hearing back from you.

    Best regards,

    Mia

    Thread Starter Arnd Zanduino

    (@zanduino)

    I’ve just tried to locate the cause and I am using Litespeed Cache, so I deactivated the caching for logged-in users and now I can see the folder again. What is odd is that I’ve not made any changes to those settings in quite a while, so I am not sure what the trigger for the issue popping up might have been.

    Thread Starter Arnd Zanduino

    (@zanduino)

    It seems the problem is still there, even with the cache turned off. I’ll contact support for additional assistance.

    Plugin Support mialewp

    (@mialewp)

    Hi @zanduino,

    Yes, please reach out to the technical support.

Viewing 4 replies - 1 through 4 (of 4 total)
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