Focus keyword cannot be entered from post screen

  • Resolved cars4starters

    (@cars4starters)


    3 months, 3 weeks ago

    Focus keyword still appears on post admin page, but cannot be opened. It worked last night, but stopped working today. You can however enter a keyword from the post index. Anyone else experienced this problem?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @cars4starters,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Can you please confirm if you’re referring to the bulk edit for the Focus keyword?

    If so and if that doesn’t work, please check if there are other plugins that are causing conflict to that functionality. Here’s a guide you can follow: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If that doesn’t help, please share a video screencast showing the specific steps you took to reproduce the error. This will help us replicate the issue from our end and provide further advice.

    You may use this tool to record a screencast: https://loom.com/

    Looking forward to helping you.

    Thread Starter cars4starters

    (@cars4starters)

    I’m referring to the post page, not bulk edit (I can still add focus keyword from bulk edit).

    https://postimg.cc/gallery/C866Cdp

    Thread Starter cars4starters

    (@cars4starters)

    This has happened before and there is a support ticket associated with it.

    https://prnt.sc/l0HhSh61dq4H

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @cars4starters,

    Can you please try to access the website after clearing the browser cookies and cache and with the Incognito window to prevent any potential conflict with the extensions installed?

    Let us know if that solves the issue.

    Thank you.

    Thread Starter cars4starters

    (@cars4starters)

    That worked, thank you.

    Plugin Support Rank Math Support

    (@rankmathsupport)

    Hello @cars4starters,

    We are super happy that this resolved your issue.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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