Flyout Menu Closes When Clicking Parent Menu Item with Submenu

  • Resolved Shah Paran Srijan

    (@mspsrijan)


    1 month, 1 week ago

    I am experiencing an issue with my flyout menu. While it functions correctly for regular menu items, it closes entirely when I click on parent menu items that contain submenus. Ideally, clicking on a parent menu item should expand the submenu without closing the entire flyout menu.

    Is this a known bug, or is it specific to my setup?

Viewing 7 replies - 1 through 7 (of 7 total)

  • I’m having the same problem. Clicking the arrow to open submenu closes entire mobile menu.

    Plugin Support bsfankusht

    (@iankusht)

    Hi @mspsrijan & @artexxd,

    I understand you’re having trouble with your flyout menu. I tested the Navigation Menu, and it works correctly, when I click on the parent menu item, the submenu opens without closing the flyout menu. You can check out this screencast I recorded for your reference: Screencast.

    It looks like there might be a plugin conflict on your site. Could you try deactivating any unnecessary plugins and see if that helps resolve the issue?

    Thanks for your patience!

    Kind regards,
    Ankush ??

    Thread Starter Shah Paran Srijan

    (@mspsrijan)

    Hello,
    Thanks for looking at this. Unfortunately, it doesn’t work for me. I only have Elementor free and Astra free theme installed.

    Plugin Support bsfankusht

    (@iankusht)

    Hi @mspsrijan ,

    We apologize for the inconvenience you’re experiencing. To help us investigate this issue more thoroughly, could you please open a support ticket using our contact form – [Support Link].

    When you do, kindly include all the necessary details, such as screenshots and the steps to replicate the issue. We’ll make sure to prioritize this and work to resolve it as quickly as possible.

    Thank you for your understanding, and we look forward to assisting you!

    Kind regards,
    Ankush ??

    Plugin Support bsfankusht

    (@iankusht)

    Hi @mspsrijan ,
    ?
    Just checking in to see if you’ve had a chance to open a support ticket regarding this issue. If you have, could you please confirm if it’s been resolved? If the issue is still ongoing, and you’ve already opened a ticket, kindly share the ticket ID with us so we can assist you further.
    ?
    Thank you! We are looking forward to hearing from you.


    Kind regards,
    Ankush ??

    Thread Starter Shah Paran Srijan

    (@mspsrijan)

    @iankusht sorry, it was a client website. We couldn’t make it work so the client decided to use another plugin. We haven’t created any support ticket.

    Plugin Support bsfankusht

    (@iankusht)

    @mspsrijan Thanks for providing an update on the situation. I am marking this thread as Resolved. Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.
    ?

    Kind regards,
    Ankush???

Viewing 7 replies - 1 through 7 (of 7 total)
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