Fluent form issue causing steep rise in wrongly flagged spam

Hello, @feelingpeaky

Could you please try to install this fix version?
https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

Did it help?

Best regards.

Hello.

We have fixed the issue with Fluent Form. Please, re-install the CleanTalk plugin from this archive:

https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

The guide is here: https://cleantalk.org/help/update-wordpress

We suggest keeping monitoring your website requests for a few days: https://cleantalk.org/my/show_requests?int=week

Kind regards.

Hi @katereji,

Thanks for your message. We have implemented the fix.

Can you provide further clarification as to what caused the issue?

What exactly was it flagging? messages with links in? Falsely flagging IP addresses? etc. Please clarify.

Can you let me know what actions have been put in place to mitigate any future issues?

I need to communicate this issue to clients who will more than likely want to move away from CleanTalk. So any help understanding how you have a robust solution going forwards would be welcome.

Many thanks,

Chris

Unfortunately, in the last release we had incorrect integration with this form.
Did this version help you?

We have only just updated the websites – so we are monitoring the situation going forwards.

What exactly was it flagging? messages with links in? Falsely flagging IP addresses? etc. Please clarify as this only affected some not all of the fluent form submissions. I can’t see a pattern.

Can you let me know what actions have been put in place to mitigate any future issues?

Thanks

This question is about the CleanTalk service. As per the WordPress catalog rules, we are not allowed to discuss any premium or non-plugin issues here.

Please contact us via our private Ticket System: https://cleantalk.org/my/support/open