floating button cloned

  • hi, in my site the plugin works twice.

    in settings i choose:
    Floating over your website’s pages

    and i see the botton in the top menu and then in the site.
    please check here

    https://www.aggfceramics.com/

    could u help me?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author socialdude

    (@socialdude)

    Could you please clear cache? By that, I mean…

    – The browser cache, see https://www.solutionbay.com/solutions/dont-know-how-to-clear-the-cache-1
    – Please also check if you have a cache plugin installed. If so, please disable it temporarily, and check if it’s ok now

    Thread Starter asdalol

    (@asdalol)

    please check my site.
    it’s not a problem of the browser cache. the problem exist from all the computers. check yours.

    sorry, but what is a cache plugin installed ?

    Plugin Author socialdude

    (@socialdude)

    There can be caching not only in your browser, but directly on your site (to make it load faster). Caching plugins do this. Maybe also there is caching from your hoster.

    If not, could you please make a screenshot of your selections under question 3 and post a link to it here?

    Thread Starter asdalol

    (@asdalol)

    i have not caching plugin.

    this is the screnn of question 3

    question 3

    Plugin Author socialdude

    (@socialdude)

    Ok, and you didn’t place the icons via shortcode, or?

    Could you please ask your hosting company if they have caching enabled on their side?

    Thread Starter asdalol

    (@asdalol)

    no shortcode.

    it works fine until 2 weel ago (or near)

    my hosting company answer not!!

    Plugin Author socialdude

    (@socialdude)

    Get a better hosting company! ??

    Thread Starter asdalol

    (@asdalol)

    until about 15 days ago it works, so it s not a problem of my hosting company ??

    now unfortunately is a bad plugin for me. thank u.

    Plugin Author socialdude

    (@socialdude)

    Issue is not the plugin, there is something funny going on on your site. Nobody else has reported this yet.

    Thread Starter asdalol

    (@asdalol)

    i dunno, but until your last update it worked fine. thank u for the work anyway

    Plugin Author socialdude

    (@socialdude)

    Ok, strange. Thank you for the info. We’ll keep an eye on it to see if anybody else reports this issue.

Viewing 11 replies - 1 through 11 (of 11 total)
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